Verizon Wireless: Called because I received a fraudulent email fr...
A Verizon Wireless customer review by GetHuman user GetHuman-273153 from November 20th, 2017
Background on GetHuman-273153's case
GetHuman: GetHuman-273153 - can you tell our other Verizon Wireless customers when your case took place?
GetHuman-273153: Yup. It was late at night, on November 16th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-273153 a list of common Verizon Wireless problems)
GetHuman-273153: "Technical support" was why I was trying to call.
GetHuman-273153's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-273153: Called because I received a fraudulent email from what was supposed to be Verizon wireless saying my credit card had been declined when they tried to debit it for my bill payment this month. I needed to update my card infor or my phone was going to be cut off. I pay my wireless bill myself, Verizon doesn't do it so I knew this was fraud. The rep acted like he could care less that I had taken time to notify him this had happened. Grantedthere is nothing they can do, but they should be made aware fraud is being attempted and keeping track of all information their customer has to give them. This guy took nothing from me! Barely told me thanks!
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
GetHuman-273153: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-273153: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
GetHuman-273153: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
GetHuman-273153: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-273153 taken from his Verizon Wireless customer service problem that occurred on November 16th, 2017.