Verizon FiOS: Verizon pressures you with its upsell
GetHuman用户GetHuman-mersault来自December 3rd, 2017的Verizon FiOS条客户评论
GetHuman-mersault案的背景
GetHuman：GetHuman-mersault-您能告诉我们其他Verizon FiOS个客户何时提起诉讼吗？
GetHuman-mersault：Yeah。在November 28th上是middle of the night。
GetHuman：您是否接触到Verizon FiOS，如果可以，怎么做？
GetHuman：这些常见的Verizon FiOS客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-mersault 常见 Verizon FiOS 问题的列表）
GetHuman-mersault：“ Setup service”是我尝试使用to call的原因。
GetHuman-mersault对Verizon FiOS客户服务的评价
GetHuman：那么，您如何总结GetHuman的Verizon FiOS客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-mersault：Verizon pressures you with its upsell
GetHuman：您能从11/28/17发生的事情中告诉我们其他人吗？
GetHuman-mersault：They're truly masters of the upsell. I called to negotiate a new rate for for my service after my bundle expired earlier this year. Despite the fact that I told them I'm unemployed and wanted to lower my monthly rate (excuses, excuses: they couldn't give me a new bundle rate, there was no lower level of service to downgrade to, etc.), I ended up sticking it out for the rest of the year with my higher rate and worse channel selection. I don't quite understand how the woman succeeding in locking me in for two years and the higher rate! Anyway, they may have won for now, but I have no intention of using Verizon ever again after I move at the end of the year. And I WILL move somewhere where FIOS isn't an option.
GetHuman：让我们量化一下您与Verizon FiOS联系的经验。在1到5的范围内，如何轻松解决Verizon FiOS问题？
GetHuman-mersault：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-mersault：在沟通方面，我会给他们五分之三的five。
GetHuman：Verizon FiOS快速有效地解决问题的能力又如何呢？
GetHuman-mersault：为此，我要说出五分之二的one。
GetHuman：最后-对其他Verizon FiOS客户有何建议？
GetHuman-mersault：在一天中的早些时候或深夜给他们打电话。不要忘记Verizon FiOS可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-mersault在November 28th, 2017发生的Verizon FiOS客户服务问题中得到了一些有用的反馈和措辞。