United Airlines: Just got off of the phone with two United custo...
GetHuman用户~MDB来自November 24th, 2017的United Airlines条客户评论
~MDB案的背景
GetHuman：~MDB-您能告诉我们其他United Airlines个客户何时提起诉讼吗？
~MDB：Sure。在November 18th上是afternoon。
GetHuman：您是否接触到United Airlines，如果可以，怎么做？
GetHuman：这些常见的United Airlines客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~MDB 常见 United Airlines 问题的列表）
~MDB：“ Frequent flyer program”是我尝试使用to call的原因。
~MDB对United Airlines客户服务的评价
GetHuman：那么，您如何总结GetHuman的United Airlines客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~MDB：Just got off of the phone with two United customer "service" reps located in the Philippines. I called to unlock my online account (had forgotten the PW), which was easy to do. Then, I asked what my balance was. The answer was Zero, when I expected it to be about **,***. Why? They'd expired on Oct. *. Nevermind that we use a United Credit card. Nevermind that I flew my husband and two kids to London in November **** on United. Nevermind that I was about to purchase $*,*** worth of flights to London for the holidays on United. To reinstate would cost $**. Now, their customer commitment (https:**www.united.com*web*en-US*content*customerfirst.aspx) claims that "We also make information about our MileagePlus frequent flyer program available on our website and in materials provided upon enrollment and in updates to MileagePlus members." Did I receive any such "update" by email or post telling me that my miles were about to go up in smoke? No. Not one item. Terribly disappointed. HOw is that
GetHuman：让我们量化一下您与United Airlines联系的经验。在1到5的范围内，如何轻松解决United Airlines问题？
~MDB：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~MDB：在沟通方面，我会给他们五分之三的four。
GetHuman：United Airlines快速有效地解决问题的能力又如何呢？
~MDB：为此，我要说出五分之二的five。
GetHuman：最后-对其他United Airlines客户有何建议？
~MDB：在一天中的早些时候或深夜给他们打电话。不要忘记United Airlines可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~MDB在November 18th, 2017发生的United Airlines客户服务问题中得到了一些有用的反馈和措辞。