TurboTax: i am so disappointed with the service. i have t...
GetHuman用户~kyle来自noviembre 28º, 2017的TurboTax条客户评论
Background on ~kyle's case
GetHuman: ~kyle - can you tell our other TurboTax customers when your case took place?
~kyle: Yes. It was morning, on noviembre 24º.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~kyle a list of common TurboTax problems)
~kyle: "Track My Refund" was why I was trying to call.
~kyle's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kyle: i am so disappointed with the service. i have tried several times to call and never spoke with anyone. i will be changing providers for year en ****
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~kyle: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kyle: I'd give them a three out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~kyle: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~kyle: 在一天中的早些时候或深夜给他们打电话。不要忘记TurboTax可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~kyle taken from his TurboTax customer service problem that occurred on noviembre 24º, 2017.