TurboTax: When i called it started by telling me that the...
GetHuman用户~bigtimebucks来自November 21., 2017的TurboTax条客户评论
~bigtimebucks案的背景
GetHuman：~bigtimebucks-您能告诉我们其他TurboTax个客户何时提起诉讼吗？
~bigtimebucks：Yes。在November 12.上是morning。
GetHuman：您是否接触到TurboTax，如果可以，怎么做？
~bigtimebucks：我使用了我在GetHuman TurboTax客户电话号码页面上找到的800-446-8848号码：TurboTax客户服务电话号码 GetHuman：这些常见的TurboTax客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~bigtimebucks 常见 TurboTax 问题的列表）
~bigtimebucks：“ Ask For Tax Help”是我尝试使用to call的原因。
~bigtimebucks对TurboTax客户服务的评价
GetHuman：那么，您如何总结GetHuman的TurboTax客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~bigtimebucks：When i called it started by telling me that the wait time was * minute. I didn't believe that, and sure enough it ended up being ** minutes. When a rep came on the line, he spoke very poor english and could not get my username right to log into my account. i read it to him about ** times and I could tell that he didn't know the difference between a "N" and a "M". After * mins. of him trying, I just ask him to answer my question. He stayed on the phone looking for my answer for about * minutes, and didn't bother to say every now & then, "I'm still looking, please be patient." Instead i could just hear him breathing. This was the worst customer service i have ever had. Oh and the on-hold music, well that sounded like it was from ****. Wow did someone really pick that out?
GetHuman：让我们量化一下您与TurboTax联系的经验。在1到5的范围内，如何轻松解决TurboTax问题？
~bigtimebucks：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~bigtimebucks：在沟通方面，我会给他们五分之三的four。
GetHuman：TurboTax快速有效地解决问题的能力又如何呢？
~bigtimebucks：为此，我要说出五分之二的five。
GetHuman：最后-对其他TurboTax客户有何建议？
~bigtimebucks：在一天中的早些时候或深夜给他们打电话。不要忘记TurboTax可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~bigtimebucks在November 12., 2017发生的TurboTax客户服务问题中得到了一些有用的反馈和措辞。