TurboTax: The very nice CS rep patiently took me through...
GetHuman用户~Anonymous来自ноябрь 15-го, 2017的TurboTax条客户评论
~Anonymous案的背景
GetHuman：~Anonymous-您能告诉我们其他TurboTax个客户何时提起诉讼吗？
~Anonymous：Yes。在ноябрь 11-го上是middle of the night。
GetHuman：您是否接触到TurboTax，如果可以，怎么做？
GetHuman：这些常见的TurboTax客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Anonymous 常见 TurboTax 问题的列表）
~Anonymous：“ Account access”是我尝试使用to call的原因。
~Anonymous对TurboTax客户服务的评价
GetHuman：那么，您如何总结GetHuman的TurboTax客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Anonymous：The very nice CS rep patiently took me through all the reasons why my E-file transmission was not going through. Almost all of her suggestions were things I had already done but it was comforting to know I had covered all the bases. By this time (Apr. **th) it is quite possible that now the problem is heavy traffic and an overloaded system, so the solution was to file an extension and wait to again try to E-file the return once the onslaught has died down. The rep made sure I had successfully completed the extension request before terminating the call. Not an ideal solution but a solution.
GetHuman：让我们量化一下您与TurboTax联系的经验。在1到5的范围内，如何轻松解决TurboTax问题？
~Anonymous：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Anonymous：在沟通方面，我会给他们五分之三的two。
GetHuman：TurboTax快速有效地解决问题的能力又如何呢？
~Anonymous：为此，我要说出五分之二的three。
GetHuman：最后-对其他TurboTax客户有何建议？
~Anonymous：在一天中的早些时候或深夜给他们打电话。不要忘记TurboTax可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Anonymous在ноябрь 11-го, 2017发生的TurboTax客户服务问题中得到了一些有用的反馈和措辞。