TurboTax: Every day for * days I tried to get help. My re...
GetHuman用户~montyrep来自ноябрь 20-го, 2017的TurboTax条客户评论
~montyrep案的背景
GetHuman：~montyrep-您能告诉我们其他TurboTax个客户何时提起诉讼吗？
~montyrep：Yup。在ноябрь 14-го上是afternoon。
GetHuman：您是否接触到TurboTax，如果可以，怎么做？
GetHuman：这些常见的TurboTax客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~montyrep 常见 TurboTax 问题的列表）
~montyrep：“ Missing Refund”是我尝试使用to call的原因。
~montyrep对TurboTax客户服务的评价
GetHuman：那么，您如何总结GetHuman的TurboTax客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~montyrep：Every day for * days I tried to get help. My return was rejected by the IRS. My IRS pin * got deleted and the software would not allow up to re-inter it.* After ** phone calls, ** or more conversation on line with the staff at TurboTax I was blessed with a young man named employer identifier is ***Charles W, and his name is Charles Winterbourne. He did what no one could or would do. All others said it was out of their area of knowlege. I was put on hold time after time messages would state hold time would be less then ** minutes. Not ture never had anyone come back to the phone. Held on one time for just under three hours. Just put the phone on speaker mode. *As I stated above then Mr. Winterbourne came on the line and siad he thought he could help... and he did. On prior calls only two tried to get the system to let me re-input my IRS Pin with no success..BUT this was not a issue with charles he did not give up and finally success.
GetHuman：让我们量化一下您与TurboTax联系的经验。在1到5的范围内，如何轻松解决TurboTax问题？
~montyrep：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~montyrep：在沟通方面，我会给他们五分之三的two。
GetHuman：TurboTax快速有效地解决问题的能力又如何呢？
~montyrep：为此，我要说出五分之二的five。
GetHuman：最后-对其他TurboTax客户有何建议？
~montyrep：在一天中的早些时候或深夜给他们打电话。不要忘记TurboTax可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~montyrep在ноябрь 14-го, 2017发生的TurboTax客户服务问题中得到了一些有用的反馈和措辞。