Travelocity: On May **, ****, I bid for a *-star "Top Secret...

GetHuman用户~bubba5199来自November 27th, 2017的Travelocity条客户评论

~bubba5199案的背景

GetHuman:~bubba5199-您能告诉我们其他Travelocity个客户何时提起诉讼吗?
~bubba5199:Yup。在November 24th上是middle of the night。
GetHuman:您是否接触到Travelocity,如果可以,怎么做?
~bubba5199:我使用了我在GetHuman Travelocity客户电话号码页面上找到的877-270-4469号码:Travelocity客户服务电话号码
GetHuman:这些常见的Travelocity客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~bubba5199 常见 Travelocity 问题的列表)
~bubba5199:“ Refund a Charge”是我尝试使用to call的原因。

~bubba5199对Travelocity客户服务的评价

GetHuman:那么,您如何总结GetHuman的Travelocity客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~bubba5199:On May **, ****, I bid for a *-star "Top Secret" hotel in Palmdale, CA for $** a night. When I completed the purchase, the hotel I was assigned to was the Ramada Palmdale, which the Travelocity website rates as a *-star hotel. The *-star hotels were listed as being $** a night.*I immediately called your customer service and was told to call back the next morning. When I did so, I explained the situation and asked for a supervisor and was put on hold for ** minutes. I hung up and tried again, with a ** minute wait for a supervisor. The person I spoke to said he could not do anything, and transferred me to a manager. I waited ** minutes for the manager to pick up, and when she did, I explained the situation to her and requested a *-star hotel. She told me something to the effect of "When you do that kind of bidding, it's opaque and there are no guarantees for the number of stars." I asked her where it says this on the website and she did not give me that information, only
GetHuman:让我们量化一下您与Travelocity联系的经验。在1到5的范围内,如何轻松解决Travelocity问题?
~bubba5199:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~bubba5199:在沟通方面,我会给他们五分之三的five。
GetHuman:Travelocity快速有效地解决问题的能力又如何呢?
~bubba5199:为此,我要说出五分之二的one。
GetHuman:最后-对其他Travelocity客户有何建议?
~bubba5199:在一天中的早些时候或深夜给他们打电话。不要忘记Travelocity可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~bubba5199在November 24th, 2017发生的Travelocity客户服务问题中得到了一些有用的反馈和措辞。

Travelocity

1.50 of 5 stars | 153条评论

~bubba5199的Travelocity评论

寻求帮助的困难
2 5星
沟通质量
5 5星
及时和专业
1 5星
整体客户服务评分
3 5星

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