TracFone Wireless: Customer Service listened to me, understood my...
GetHuman用户~MaeDay来自November 22., 2017的TracFone Wireless条客户评论
~MaeDay案的背景
GetHuman:~MaeDay-您能告诉我们其他TracFone Wireless个客户何时提起诉讼吗?
~MaeDay:Yup。在November 13.上是middle of the night。
GetHuman:您是否接触到TracFone Wireless,如果可以,怎么做?
GetHuman:这些常见的TracFone Wireless客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~MaeDay 常见 TracFone Wireless 问题的列表)
~MaeDay:“ Setup service”是我尝试使用to call的原因。
~MaeDay对TracFone Wireless客户服务的评价
GetHuman:那么,您如何总结GetHuman的TracFone Wireless客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~MaeDay:Customer Service listened to me, understood my problem. Immediately gave me a call back *. Then explained that a new SIM card would be sent & arrive in *-** days. Then I should use the tech support phone * to make sure the new phone accepts my old phone*. She asked for my email address, gave me a ID* and assured me I'd receive an email confirmation. It all took less than ** minutes and resolved all my problems with the least amount of anxiety or confusion. What a relief! It restored my confidence in tracfone. I wish other businesses took their customer service seriously! Thanks again!
GetHuman:让我们量化一下您与TracFone Wireless联系的经验。在1到5的范围内,如何轻松解决TracFone Wireless问题?
~MaeDay:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~MaeDay:在沟通方面,我会给他们五分之三的three。
GetHuman:TracFone Wireless快速有效地解决问题的能力又如何呢?
~MaeDay:为此,我要说出五分之二的four。
GetHuman:最后-对其他TracFone Wireless客户有何建议?
~MaeDay:在一天中的早些时候或深夜给他们打电话。不要忘记TracFone Wireless可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~MaeDay在November 13., 2017发生的TracFone Wireless客户服务问题中得到了一些有用的反馈和措辞。