Target: I had a HORRIBLE experience with the telephone...
GetHuman用户~lee来自ноябрь 22-го, 2017的Target条客户评论
~lee案的背景
GetHuman:~lee-您能告诉我们其他Target个客户何时提起诉讼吗?
~lee:Yes I can。在ноябрь 18-го上是middle of the night。
GetHuman:您是否接触到Target,如果可以,怎么做?
GetHuman:这些常见的Target客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~lee 常见 Target 问题的列表)
~lee:“ Return an Order”是我尝试使用to call的原因。
~lee对Target客户服务的评价
GetHuman:那么,您如何总结GetHuman的Target客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~lee:I had a HORRIBLE experience with the telephone "customer service" department. They would not resolve my issue. Actually, the rep would not stop talking long enough to let me tell him what my issue was. He continually interrupted me and continued talking over me. When I asked to speak with a supervisor, he told me he has no supervisor with whom I may speak and there is no procedure by which I may escalate my issue. When I asked repeatedly to ask to a supervisor, Sean continually spoke over me repeating the same script and then hung up. That treatment of a customer was shameful. This guy was borderline verbally abusive.**This does not even address my issue.**My issue is that I paid extra for express delivery of an item. I have an email acknowledgement of my order reflecting this. Days later, I received a notice indicating that the delivery date would not be honored. In tracking my order in their system, it appears that TARGET failed to enter the order timely. I say this because the order
GetHuman:让我们量化一下您与Target联系的经验。在1到5的范围内,如何轻松解决Target问题?
~lee:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~lee:在沟通方面,我会给他们五分之三的four。
GetHuman:Target快速有效地解决问题的能力又如何呢?
~lee:为此,我要说出五分之二的one。
GetHuman:最后-对其他Target客户有何建议?
~lee:在一天中的早些时候或深夜给他们打电话。不要忘记Target可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~lee在ноябрь 18-го, 2017发生的Target客户服务问题中得到了一些有用的反馈和措辞。