TXU Energy: TXU turned my ** year old mother*€*s electricit...
GetHuman用户~cj来自November 6th, 2017的TXU Energy条客户评论
~cj案的背景
GetHuman：~cj-您能告诉我们其他TXU Energy个客户何时提起诉讼吗？
~cj：Yes。在November 1st上是afternoon。
GetHuman：您是否接触到TXU Energy，如果可以，怎么做？
GetHuman：这些常见的TXU Energy客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~cj 常见 TXU Energy 问题的列表）
~cj：“ Book appointment”是我尝试使用to call的原因。
~cj对TXU Energy客户服务的评价
GetHuman：那么，您如何总结GetHuman的TXU Energy客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~cj：TXU turned my ** year old mother*€*s electricity off on ******* when it was *** F in Dallas. Her most recent bill said her balance was due on ******* and there was no balance forward on the bill. It did not indicate that the payment was late. After repeated attempts to get the situation resolved, I waited ** minutes to talk to a supervisor. The supervisor in Pittsburgh said I should get my mother to stay somewhere else, I explained that my mother would not leave her house. The supervisor recommended that I go to her house and ' be the adult" and force her to leave her house. When I explained that I was pretty sure that was not legal, her next suggestion as for me to call *** and have her taken the hospital. I told her she was not ill and that would be a waste of public resources. The problem was that they had turned her electricity off * days before her bill reflected her payment was due. After a few more minutes of discussion she told me she was tired of arguing with me and hung up
GetHuman：让我们量化一下您与TXU Energy联系的经验。在1到5的范围内，如何轻松解决TXU Energy问题？
~cj：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~cj：在沟通方面，我会给他们五分之三的five。
GetHuman：TXU Energy快速有效地解决问题的能力又如何呢？
~cj：为此，我要说出五分之二的four。
GetHuman：最后-对其他TXU Energy客户有何建议？
~cj：在一天中的早些时候或深夜给他们打电话。不要忘记TXU Energy可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~cj在November 1st, 2017发生的TXU Energy客户服务问题中得到了一些有用的反馈和措辞。