T-Mobile: STAY AWAY FROM THIS COMPANY!**This has been the...
GetHuman用户~Stephen B.来自November 23, 2017的T-Mobile条客户评论
~Stephen B.案的背景
GetHuman:~Stephen B.-您能告诉我们其他T-Mobile个客户何时提起诉讼吗?
~Stephen B.:Yes I can。在November 15上是afternoon。
GetHuman:您是否接触到T-Mobile,如果可以,怎么做?
GetHuman:这些常见的T-Mobile客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Stephen B. 常见 T-Mobile 问题的列表)
~Stephen B.:“ Update Account Info”是我尝试使用to call的原因。
~Stephen B.对T-Mobile客户服务的评价
GetHuman:那么,您如何总结GetHuman的T-Mobile客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Stephen B.:STAY AWAY FROM THIS COMPANY!**This has been the worst experience I have ever had with any customer service, in any field. They have hidden charges everywhere and continued to charge me for two months after I told two representatives, including my business rep, to close the account. I was told I would be charged $** per line for two lines, $** for the S* I purchased, and $** for the iPad I had on their system. So, I should have been paying around $**-$** with taxes. My bills were always over $*** dollars because of hidden charges which were immense. When I tried to activate two more lines they sent me the wrong sim card * times for the iPhone. Then the one they sent me for my main line was cancelled by them so I had to drive an hour to the nearest store to get it corrected. We also had to call tech support * times to even get the phones to work properly because they synced them incorrectly. My rep did credit my account $*** for all the mistakes, but it did not end there. I bought the se
GetHuman:让我们量化一下您与T-Mobile联系的经验。在1到5的范围内,如何轻松解决T-Mobile问题?
~Stephen B.:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Stephen B.:在沟通方面,我会给他们五分之三的one。
GetHuman:T-Mobile快速有效地解决问题的能力又如何呢?
~Stephen B.:为此,我要说出五分之二的five。
GetHuman:最后-对其他T-Mobile客户有何建议?
~Stephen B.:在一天中的早些时候或深夜给他们打电话。不要忘记T-Mobile可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Stephen B.在November 15, 2017发生的T-Mobile客户服务问题中得到了一些有用的反馈和措辞。