T-Mobile: Horrible representives. Dont know anything in w...

GetHuman用户~tmbilesucks来自November 7th, 2017的T-Mobile条客户评论

~tmbilesucks案的背景

GetHuman:~tmbilesucks-您能告诉我们其他T-Mobile个客户何时提起诉讼吗?
~tmbilesucks:Yes。在October 29th上是middle of the night。
GetHuman:您是否接触到T-Mobile,如果可以,怎么做?
~tmbilesucks:我使用了我在GetHuman T-Mobile客户电话号码页面上找到的800-937-8997号码:T-Mobile客户服务电话号码
GetHuman:这些常见的T-Mobile客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~tmbilesucks 常见 T-Mobile 问题的列表)
~tmbilesucks:“ Change plan”是我尝试使用to call的原因。

~tmbilesucks对T-Mobile客户服务的评价

GetHuman:那么,您如何总结GetHuman的T-Mobile客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~tmbilesucks:Horrible representives. Dont know anything in what they are doing!! I called yesterday night to a rep. I wanted to get one of the free phones so I upgrated my plan and be able to get the phone. However, it was taking a long time with the rep. to go through she said i will call you back with the confirmation number. I said okay... waiting for her to call be after * hours she didnt. So I called tmobile and got an order number for * free phone which i told her exactly i wanted *. So talked to rep. which said i dont see anything here saying you did any changes. I had to explain everyting. then i called back to get a different rep. Same thing, when i talked to the supervisior he said he will give me the phone for $**, i said no. He offered me a different phone, i disagreed. It says online on the website for the HTC WILDFIRE. Then i was stuck with a new contract after my old one had expired and eligible for upgrade. They said no you have a new contract with us and have to pay $*** per line t
GetHuman:让我们量化一下您与T-Mobile联系的经验。在1到5的范围内,如何轻松解决T-Mobile问题?
~tmbilesucks:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~tmbilesucks:在沟通方面,我会给他们五分之三的five。
GetHuman:T-Mobile快速有效地解决问题的能力又如何呢?
~tmbilesucks:为此,我要说出五分之二的four。
GetHuman:最后-对其他T-Mobile客户有何建议?
~tmbilesucks:在一天中的早些时候或深夜给他们打电话。不要忘记T-Mobile可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~tmbilesucks在October 29th, 2017发生的T-Mobile客户服务问题中得到了一些有用的反馈和措辞。

T-Mobile

2.67 of 5 stars | 566条评论

~tmbilesucks的T-Mobile评论

寻求帮助的困难
2 5星
沟通质量
5 5星
及时和专业
4 5星
整体客户服务评分
4 5星

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