Straight Talk is CROOKED!
GetHuman用户GetHuman-poporan来自November 29th, 2017的Straight Talk条客户评论
GetHuman-poporan案的背景
GetHuman：GetHuman-poporan-您能告诉我们其他Straight Talk个客户何时提起诉讼吗？
GetHuman-poporan：Yes I can。在November 20th上是middle of the night。
GetHuman：您是否接触到Straight Talk，如果可以，怎么做？
GetHuman：这些常见的Straight Talk客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-poporan 常见 Straight Talk 问题的列表）
GetHuman-poporan：“ SIM Card Transfer”是我尝试使用to call的原因。
GetHuman-poporan对Straight Talk客户服务的评价
GetHuman：那么，您如何总结GetHuman的Straight Talk客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-poporan：Straight Talk is CROOKED!
GetHuman：您能从11/20/17发生的事情中告诉我们其他人吗？
GetHuman-poporan：OMG, what a nightmare! Straight Talk assured me that my Motorola Verizon phone was compatible with Straight Talk so I purchased a SIM card and a call plan. But from the get go, I had no data at all, so couldn't access the internet. Then I had to travel for work and was an hour's drive away and every single call I attempted on my cell phone had to be a collect call. I had been in contact with Straight Talk SO many times on the phone and a couple of times via e-mail, and must have chalked up at least seven to ten hours of call time with a ton of customer service reps, who would insist that if I turned my phone off*on, everything would be fine. I did that many times but it just didn't work. Then I was told to find out how to reset my phone to factory settings in order to change the APN name. I researched how to reset the phone and did so (and lost all my contact information and old texts), but changing the APN name didn't help either. Still no data service. The customer service reps would hang up on me after an hour on the phone. By regulation, I was supposed to talk to a supervisor after ** minutes on the phone, but either a supervisor was not available (so I kept holding), or when I finally got to speak to a supervisor, she hung up on me too! I've never been so upset or frustrated with a company like I am with Straight Talk. I called tonight and demanded a full refund, but of course I had to speak with the refund department. After holding on for ** minutes (in *-minute segments), there was still no one from the refund department who would come to the phone. When I asked that someone from the refund department contact me, I was told, "You know what? You've been on the phone for more than ** minutes so I need to put a supervisor on the phone." And I waited again. Finally the supervisor came on the phone, and I had to explain to her again why I was calling, and how frustrated I was because I've spent SO many hours on the phone with Straight Talk and no one could help me. And after listening to me, she said I needed to speak to someone in the refund department. No doodoo! She said I'll need to hold. And I did until five minutes later, I realized that she actually hung up on me. I called again and the customer service rep put me directly to the refund department, and I held for the next available person. She came on and after explaining AGAIN my situation, she said she needed to check on some information. Then she asked me exactly how much I had paid for the calling plan. So I had to access my credit card statement to give her the exact amount. Then she hung up on me! Can you believe it??? I will NEVER EVER again do business with Straight Talk. What a bunch of unprofessional fly-by-night crooks.
GetHuman：让我们量化一下您与Straight Talk联系的经验。在1到5的范围内，如何轻松解决Straight Talk问题？
GetHuman-poporan：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-poporan：在沟通方面，我会给他们五分之三的five。
GetHuman：Straight Talk快速有效地解决问题的能力又如何呢？
GetHuman-poporan：为此，我要说出五分之二的one。
GetHuman：最后-对其他Straight Talk客户有何建议？
GetHuman-poporan：在一天中的早些时候或深夜给他们打电话。不要忘记Straight Talk可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-poporan在November 20th, 2017发生的Straight Talk客户服务问题中得到了一些有用的反馈和措辞。