SquareTrade: Horrible experience. Called and was told if my...

GetHuman用户~Galaxy S4 Review来自November 26th, 2017的SquareTrade条客户评论

~Galaxy S4 Review案的背景

GetHuman:~Galaxy S4 Review-您能告诉我们其他SquareTrade个客户何时提起诉讼吗?
~Galaxy S4 Review:Sure。在November 23rd上是evening。
GetHuman:您是否接触到SquareTrade,如果可以,怎么做?
~Galaxy S4 Review:我使用了我在GetHuman SquareTrade客户电话号码页面上找到的877-927-7268号码:SquareTrade客户服务电话号码
GetHuman:这些常见的SquareTrade客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Galaxy S4 Review 常见 SquareTrade 问题的列表)
~Galaxy S4 Review:“ Make a claim”是我尝试使用to call的原因。

~Galaxy S4 Review对SquareTrade客户服务的评价

GetHuman:那么,您如何总结GetHuman的SquareTrade客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Galaxy S4 Review:Horrible experience. Called and was told if my phone is mailed in, repair would happen on the next day and mail the phone out a day after it. *. Mailed phone on thursday morning*. Monday still have no email from Squaretrade confirming receipt.*. I called on Tuesday and was told phone just received Monday. FedEx tracking showed phone was received on Friday morning. Then Squaretrade said parts are ordered in. So even they promised a next day repair, due to my "special" circumstance, parts have to be ordered. Phone will be repaired by Friday.*. Wednesday received email said phone can't be fixed and I will be refund.*. Then on thursdday when I called to confirm the mailing address, I was told system made a mistake and i will be refund a less amount.*. Now is Saturday and I still have nothing back.*Terrible experience!
GetHuman:让我们量化一下您与SquareTrade联系的经验。在1到5的范围内,如何轻松解决SquareTrade问题?
~Galaxy S4 Review:为了给您找到帮助的方便,我会给他们五分之三的five。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Galaxy S4 Review:在沟通方面,我会给他们五分之三的five。
GetHuman:SquareTrade快速有效地解决问题的能力又如何呢?
~Galaxy S4 Review:为此,我要说出五分之二的five。
GetHuman:最后-对其他SquareTrade客户有何建议?
~Galaxy S4 Review:在一天中的早些时候或深夜给他们打电话。不要忘记SquareTrade可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Galaxy S4 Review在November 23rd, 2017发生的SquareTrade客户服务问题中得到了一些有用的反馈和措辞。

SquareTrade

2.88 of 5 stars | 85条评论

~Galaxy S4 Review的SquareTrade评论

寻求帮助的困难
5 5星
沟通质量
5 5星
及时和专业
5 5星
整体客户服务评分
5 5星

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