Sprint: just needed an activation and being repeatedly...

GetHuman用户~silent reviewer来自November 26, 2017的Sprint条客户评论

Background on ~silent reviewer's case

GetHuman: ~silent reviewer - can you tell our other Sprint customers when your case took place?
~silent reviewer: Yup. It was morning, on November 20.
GetHuman: Did you reach out to Sprint, and if so, how?
~silent reviewer: I used the 888-211-4727 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~silent reviewer a list of common Sprint problems)
~silent reviewer: "Overcharge/Strange charge" was why I was trying to call.

~silent reviewer's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~silent reviewer: just needed an activation and being repeatedly put on hold, with terrible elevator music!! step up your game
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~silent reviewer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~silent reviewer: I'd give them a three out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~silent reviewer: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint customers?
~silent reviewer: 在一天中的早些时候或深夜给他们打电话。不要忘记Sprint可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~silent reviewer taken from his Sprint customer service problem that occurred on November 20, 2017.

Sprint

2.47 of 5 stars | 588 reviews

~silent reviewer's Sprint Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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