Sprint: Got a format email reply - but it was, indeed...

GetHuman用户~jemangel来自November 26., 2017的Sprint条客户评论

Background on ~jemangel's case

GetHuman: ~jemangel - can you tell our other Sprint customers when your case took place?
~jemangel: Yes. It was middle of the night, on November 17..
GetHuman: Did you reach out to Sprint, and if so, how?
~jemangel: I used the 888-211-4727 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~jemangel a list of common Sprint problems)
~jemangel: "Make a purchase" was why I was trying to call.

~jemangel's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jemangel: Got a format email reply - but it was, indeed, fast! We shall see what happens. Also, by directly Tweeting Sprint I got a Supervisor to hear my challenge and go to a Mgr.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~jemangel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jemangel: I'd give them a five out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~jemangel: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~jemangel: 在一天中的早些时候或深夜给他们打电话。不要忘记Sprint可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~jemangel taken from his Sprint customer service problem that occurred on November 17., 2017.

Sprint

2.47 of 5 stars | 588 reviews

~jemangel's Sprint Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sprint, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sprint in any way.

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