Southwest Airlines: I called for a week and just got a busy signal...

GetHuman用户~kirbstop来自November 28th, 2017的Southwest Airlines条客户评论

Background on ~kirbstop's case

GetHuman: ~kirbstop - can you tell our other Southwest Airlines customers when your case took place?
~kirbstop: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~kirbstop: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~kirbstop a list of common Southwest Airlines problems)
~kirbstop: "Cancel flight" was why I was trying to call.

~kirbstop's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kirbstop: I called for a week and just got a busy signal.regular reps and email did not satisfy my request. horrible service.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~kirbstop: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kirbstop: I'd give them a five out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~kirbstop: For that I would say four out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~kirbstop: 在一天中的早些时候或深夜给他们打电话。不要忘记Southwest Airlines可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~kirbstop taken from his Southwest Airlines customer service problem that occurred on November 22nd, 2017.

Southwest Airlines

2.23 of 5 stars | 749 reviews

~kirbstop's Southwest Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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