Simple Mobile: I newly activated a service via phone call and...
GetHuman用户~getlobyster来自noviembre 17º, 2017的Simple Mobile条客户评论
~getlobyster案的背景
GetHuman:~getlobyster-您能告诉我们其他Simple Mobile个客户何时提起诉讼吗?
~getlobyster:Yes。在noviembre 13º上是late at night。
GetHuman:您是否接触到Simple Mobile,如果可以,怎么做?
GetHuman:这些常见的Simple Mobile客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~getlobyster 常见 Simple Mobile 问题的列表)
~getlobyster:“ Payment Arrangement”是我尝试使用to call的原因。
~getlobyster对Simple Mobile客户服务的评价
GetHuman:那么,您如何总结GetHuman的Simple Mobile客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~getlobyster:I newly activated a service via phone call and the representative did not ask whether I wanted to transfer the existing phone number I used before setting up the service. Then I had to make another phone call and was first asked to purchase another SIM card and pay additional fees which I angrily declined. Then the rep said he was able to transfer the number and asked me to wait for * to ** hours. After waiting forever without a phone to use, I still could not make calls. Made another series of calls to simple mobile via my roommate's phone and I was told a replacement SIM card will be mailed to my address. That is, I HAD TO WAIT * TO * DAYS TO MAKE A PHONE CALL!!! This I found ridiculous as I could neither pick the SIM up at their stores to hasten the process nor did they offer to provide me a backup SIM to use for those few but long days. To make matters worse, they still expected me to pay for those days I did not have the service.**This was a nightmare and brought me to tears.
GetHuman:让我们量化一下您与Simple Mobile联系的经验。在1到5的范围内,如何轻松解决Simple Mobile问题?
~getlobyster:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~getlobyster:在沟通方面,我会给他们五分之三的three。
GetHuman:Simple Mobile快速有效地解决问题的能力又如何呢?
~getlobyster:为此,我要说出五分之二的two。
GetHuman:最后-对其他Simple Mobile客户有何建议?
~getlobyster:在一天中的早些时候或深夜给他们打电话。不要忘记Simple Mobile可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~getlobyster在noviembre 13º, 2017发生的Simple Mobile客户服务问题中得到了一些有用的反馈和措辞。