Sears Credit Card: We made a credit purchase from our local Sears...
GetHuman用户~schuld66来自November 15, 2017的Sears Credit Card条客户评论
~schuld66案的背景
GetHuman：~schuld66-您能告诉我们其他Sears Credit Card个客户何时提起诉讼吗？
~schuld66：Yup。在November 8上是middle of the night。
GetHuman：您是否接触到Sears Credit Card，如果可以，怎么做？
GetHuman：这些常见的Sears Credit Card客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~schuld66 常见 Sears Credit Card 问题的列表）
~schuld66：“ Complaint”是我尝试使用to call的原因。
~schuld66对Sears Credit Card客户服务的评价
GetHuman：那么，您如何总结GetHuman的Sears Credit Card客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~schuld66：We made a credit purchase from our local Sears store. Because of the confusing way due dates are stated on the bill (billing date and due date being different), we made a late payment. Upon calling, the customer service person told us that if we made the payment amount, the late payment would be taken off automatically (a lie, as we would find out). Not only did the original late payment not come off, ANOTHER late payment was charged to our account! On top of that, we were charged INTEREST! After a second call to customer service, a MANAGER removed the first late payment, but told us that she could remove only one late payment. She said that we would have to make a credit card payment in full (second late fee plus interest), and once that cleared, we could call back and have the second late fee and the interest credited back to the Visa card we used to make the payment. She said that she would put this into the notes on the account. This is what we did. I called back ** days later, per
GetHuman：让我们量化一下您与Sears Credit Card联系的经验。在1到5的范围内，如何轻松解决Sears Credit Card问题？
~schuld66：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~schuld66：在沟通方面，我会给他们五分之三的five。
GetHuman：Sears Credit Card快速有效地解决问题的能力又如何呢？
~schuld66：为此，我要说出五分之二的four。
GetHuman：最后-对其他Sears Credit Card客户有何建议？
~schuld66：在一天中的早些时候或深夜给他们打电话。不要忘记Sears Credit Card可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~schuld66在November 8, 2017发生的Sears Credit Card客户服务问题中得到了一些有用的反馈和措辞。