Rodale: I clicked on an ad for an i-pod and book about...

GetHuman用户~sunsetrose44来自November 22, 2017的Rodale条客户评论

~sunsetrose44案的背景

GetHuman:~sunsetrose44-您能告诉我们其他Rodale个客户何时提起诉讼吗?
~sunsetrose44:Yes I can。在November 14上是middle of the night。
GetHuman:您是否接触到Rodale,如果可以,怎么做?
~sunsetrose44:我使用了我在GetHuman Rodale客户电话号码页面上找到的800-820-6077号码:Rodale客户服务电话号码
GetHuman:这些常见的Rodale客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~sunsetrose44 常见 Rodale 问题的列表)
~sunsetrose44:“ Returns”是我尝试使用to call的原因。

~sunsetrose44对Rodale客户服务的评价

GetHuman:那么,您如何总结GetHuman的Rodale客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~sunsetrose44:I clicked on an ad for an i-pod and book about losing weight while walking. The website did not reveal any price, so I had to put my name and address in their form in order to view the cost. After seeing that, I did not want to order at that price, I exited out but DID NOT press buy. The next day I received a confirmation of my order and I was so upset that I sent an email to customer service to cancel my order. I immediately received an email stating someone would respond to my email within ** hrs. I never received an answer. A week later I received the book and I-pod and a bill which gave me ** days to try it out. I called their customer service number and explained the whole scenario, and the CSR told me there was a note in my info that I talked to someone who told me all I had to do was not open the pkg. and send it back. Why should I send it back and have to pay postage for something I did not order. Besides that, the date he quoted that I was supposed to have talked with
GetHuman:让我们量化一下您与Rodale联系的经验。在1到5的范围内,如何轻松解决Rodale问题?
~sunsetrose44:为了给您找到帮助的方便,我会给他们五分之三的five。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~sunsetrose44:在沟通方面,我会给他们五分之三的four。
GetHuman:Rodale快速有效地解决问题的能力又如何呢?
~sunsetrose44:为此,我要说出五分之二的five。
GetHuman:最后-对其他Rodale客户有何建议?
~sunsetrose44:在一天中的早些时候或深夜给他们打电话。不要忘记Rodale可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~sunsetrose44在November 14, 2017发生的Rodale客户服务问题中得到了一些有用的反馈和措辞。

Rodale

5.00 of 5 stars | 9条评论

~sunsetrose44的Rodale评论

寻求帮助的困难
5 5星
沟通质量
4 5星
及时和专业
5 5星
整体客户服务评分
5 5星

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