Portland Oregonian: Ludicrously bad customer service. Phone rings f...
GetHuman用户~Aaron来自November 9, 2017的Portland Oregonian条客户评论
~Aaron案的背景
GetHuman:~Aaron-您能告诉我们其他Portland Oregonian个客户何时提起诉讼吗?
~Aaron:Yup。在November 3上是morning。
GetHuman:您是否接触到Portland Oregonian,如果可以,怎么做?
GetHuman:这些常见的Portland Oregonian客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Aaron 常见 Portland Oregonian 问题的列表)
~Aaron:“ Delivery problem”是我尝试使用to call的原因。
~Aaron对Portland Oregonian客户服务的评价
GetHuman:那么,您如何总结GetHuman的Portland Oregonian客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Aaron:Ludicrously bad customer service. Phone rings fast busy **% of the time, when I get through to a CS Rep they promise, again, to send a bill ... with zero effect. Have not received a bill for my daily subscription in * months, have requested a bill * times, tried to use the website they apparently outsourced, unusable and bug ridden.*So now my paper delivery is stopped, and they won't tell me how much I owe.*Easy to see why newspapers are dying, if this is how they handle the customers that actually want to pay them!
GetHuman:让我们量化一下您与Portland Oregonian联系的经验。在1到5的范围内,如何轻松解决Portland Oregonian问题?
~Aaron:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Aaron:在沟通方面,我会给他们五分之三的three。
GetHuman:Portland Oregonian快速有效地解决问题的能力又如何呢?
~Aaron:为此,我要说出五分之二的four。
GetHuman:最后-对其他Portland Oregonian客户有何建议?
~Aaron:在一天中的早些时候或深夜给他们打电话。不要忘记Portland Oregonian可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Aaron在November 3, 2017发生的Portland Oregonian客户服务问题中得到了一些有用的反馈和措辞。