Panera bread overcharged me twice to the tune o...
GetHuman用户GetHuman-fergust来自December 3rd, 2017的Panera Bread条客户评论
GetHuman-fergust案的背景
GetHuman：GetHuman-fergust-您能告诉我们其他Panera Bread个客户何时提起诉讼吗？
GetHuman-fergust：Yes I can。在November 24th上是late at night。
GetHuman：您是否接触到Panera Bread，如果可以，怎么做？
GetHuman：这些常见的Panera Bread客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-fergust 常见 Panera Bread 问题的列表）
GetHuman-fergust：“ Overcharge/Strange charge”是我尝试使用to call的原因。
GetHuman-fergust对Panera Bread客户服务的评价
GetHuman：那么，您如何总结GetHuman的Panera Bread客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-fergust：Panera bread overcharged me twice to the tune of *** USD!
GetHuman：您能从11/24/17发生的事情中告诉我们其他人吗？
GetHuman-fergust：I went to Panera Bread to purchase * $** dollar gift cards. When I went there the shift manager on duty was very helpful, and assisted me with my order. We swiped my card once for a total charge of **$. **On my side the POS said "Approved" on his side the POS said something to the effect of declined. ****** asked me to swipe my card a second time. The same thing happened. This time, I snapped a picture of the POS saying my charge was "approved". ***** insisted that the charge went through. I then checked my bank's app. There were TWO **$ pending transactions on my account. ***** insisted that my account was not charged. I then called my bank, Santander. Santander told me the charges were on my account as pending transactions. I put the bank representative on speaker. ****** did not believe the person on the other end was from the bank or that they were telling the truth. **At this point I began to get frustrated. Santander told me to contact Panera Bread corporate to complain about the issue. Santander told me that there was nothing they could do about this as the charges had to go through before I could dispute them. **I asked Ruben for the email for corporate for or ***** who is the general manager of Panera Bread at that location. He gave me the Panera Bread "central" number and the first name of the GM, himself and another representative ******. ******* was much more helpful and did not doubt my integrity as Ruben did. Ruben told me that there was no email for anyone in the store and I asked him for this information specifically. I called the central number twice and left * voicemails. Two for the admin assistant and one for ext **. Can't remember who this was. **Here is my complaint: I am now out of $*** and I have nothing to show for it. I am late to the party I was going to. I wanted to give * of my friends the $** cards as gifts, now I cannot. I've had to purchase * other cards for a lesser amount of money as I cannot afford to spend the same amount that I was going to spend (well which I have actually spent) at Panera. I am also late for said party. I am writing this email now as opposed to after the party because the details need to be fresh in my mind and I work * days a week. I worked today and I will be working tomorrow. I don't have the time to be writing these long emails. **I am very disappointed in the situation but equally with the customer service. I don't appreciate having my integrity doubted by the store management. I am not a thief and would not concoct some scheme to swindle Panera Bread out of a measly $***. **I will be making my displeasure known to anyone and any site that I feel will be able to help me resolve this situation. I need it resolved very quickly. That $*** belongs to me and I worked very hard for it. Believe me.**Here is my Yelp review of the situation:*https:**www.yelp.com*review*share*-MN*HvzroFTcybmg*LZvkg*review*gaz**QO*A*CEBhdXmiLwAg*I have not yet contacted the better business bureau or any business regulators as of yet. I haven't made any other social media posts besides the one on Yelp. My hope is that this can be resolved quickly and courteously. This will ofcourse be added to my experiences on any review sites. Thank you.
GetHuman：让我们量化一下您与Panera Bread联系的经验。在1到5的范围内，如何轻松解决Panera Bread问题？
GetHuman-fergust：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-fergust：在沟通方面，我会给他们五分之三的five。
GetHuman：Panera Bread快速有效地解决问题的能力又如何呢？
GetHuman-fergust：为此，我要说出五分之二的two。
GetHuman：最后-对其他Panera Bread客户有何建议？
GetHuman-fergust：在一天中的早些时候或深夜给他们打电话。不要忘记Panera Bread可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-fergust在November 24th, 2017发生的Panera Bread客户服务问题中得到了一些有用的反馈和措辞。