Panasonic: Terrible, inconsistent support.
GetHuman用户GetHuman-gobofon来自November 30th, 2017的Panasonic条客户评论
GetHuman-gobofon案的背景
GetHuman：GetHuman-gobofon-您能告诉我们其他Panasonic个客户何时提起诉讼吗？
GetHuman-gobofon：Yeah。在November 22nd上是afternoon。
GetHuman：您是否接触到Panasonic，如果可以，怎么做？
GetHuman-gobofon：我使用了我在GetHuman Panasonic客户电话号码页面上找到的800-211-7262号码：Panasonic客户服务电话号码 GetHuman：这些常见的Panasonic客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-gobofon 常见 Panasonic 问题的列表）
GetHuman-gobofon：“ Device Support”是我尝试使用to call的原因。
GetHuman-gobofon对Panasonic客户服务的评价
GetHuman：那么，您如何总结GetHuman的Panasonic客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-gobofon：Terrible, inconsistent support.
GetHuman：您能从11/22/17发生的事情中告诉我们其他人吗？
GetHuman-gobofon：My GH* camera is fantastic, but the customer support is so bad that I'm abandoning them altogether and switching to Sony.**My camera worked fine until I updated the firmware, at which point the touch screen stopped working.**Panasonic support told me that I must mail it to their service center, but could not tell me how long it would take or how much it would cost. Any cursory search online will give hundreds of examples of people who didn't see their camera again for months, it wasn't fixed, or were charged exorbitant fees. I rely on the camera for my daily job and cannot be without it for months and so looked for other avenues.**Someone on Panasonic phone support told me that I should download the V-Log firmware upgrade to see if that would work. Before spending $*** on it I received their assurance that I would be able to return it. Before placing the order I spoke to Jessica on live chat who also assured me that I could return it (I have the transcript of that conversation). **I purchased the firmware upgrade and when it arrived (in the mail?) ** days later from Japan, it did not fix the touchscreen.**I then called Panasonic to return it was told: "Sorry, they were wrong, you can't return it."**So I'm out $***. And the screen still isn't working.
GetHuman：让我们量化一下您与Panasonic联系的经验。在1到5的范围内，如何轻松解决Panasonic问题？
GetHuman-gobofon：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-gobofon：在沟通方面，我会给他们五分之三的three。
GetHuman：Panasonic快速有效地解决问题的能力又如何呢？
GetHuman-gobofon：为此，我要说出五分之二的one。
GetHuman：最后-对其他Panasonic客户有何建议？
GetHuman-gobofon：在一天中的早些时候或深夜给他们打电话。不要忘记Panasonic可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-gobofon在November 22nd, 2017发生的Panasonic客户服务问题中得到了一些有用的反馈和措辞。