OptumRx: in attempting to reorder a prescription, the wo...
GetHuman用户~lynette来自November 22., 2017的OptumRx条客户评论
~lynette案的背景
GetHuman：~lynette-您能告诉我们其他OptumRx个客户何时提起诉讼吗？
~lynette：Yes。在November 14.上是middle of the night。
GetHuman：您是否接触到OptumRx，如果可以，怎么做？
GetHuman：这些常见的OptumRx客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~lynette 常见 OptumRx 问题的列表）
~lynette：“ Order status”是我尝试使用to call的原因。
~lynette对OptumRx客户服务的评价
GetHuman：那么，您如何总结GetHuman的OptumRx客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~lynette：in attempting to reorder a prescription, the woman at Optum indicated she was faxing my Rx to my doc right away. I followed up the next day with my doc and the office had NOT received any fax from Optum. Called Optum again, described the situation and was assured an Rx would be sent immediately. Again, no Rx sent to doc. I then asked my doc's office to fax Optum. They indicated they did not receive an Rx from doc's office, though the doc's office had received an acknowledgment of it being sent. Called Optum again (this being the *rd time) and asked to speak with a supervisor. Explained how exasperated and frustrated I felt, and that though I was a long time customer I would no longer be using Optum, she simply said "okay," and had no solution or consideration of my dilemma. Too, too difficult and annoying. Their "hassle free fill enrollment" is totally misleading!
GetHuman：让我们量化一下您与OptumRx联系的经验。在1到5的范围内，如何轻松解决OptumRx问题？
~lynette：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~lynette：在沟通方面，我会给他们五分之三的two。
GetHuman：OptumRx快速有效地解决问题的能力又如何呢？
~lynette：为此，我要说出五分之二的one。
GetHuman：最后-对其他OptumRx客户有何建议？
~lynette：在一天中的早些时候或深夜给他们打电话。不要忘记OptumRx可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~lynette在November 14., 2017发生的OptumRx客户服务问题中得到了一些有用的反馈和措辞。