OptumRx: The most inefficient poorly managed company I h...
GetHuman用户GetHuman-219057来自November 19th, 2017的OptumRx条客户评论
GetHuman-219057案的背景
GetHuman：GetHuman-219057-您能告诉我们其他OptumRx个客户何时提起诉讼吗？
GetHuman-219057：Yeah。在November 17th上是evening。
GetHuman：您是否接触到OptumRx，如果可以，怎么做？
GetHuman-219057：我使用了我在GetHuman OptumRx客户电话号码页面上找到的800-788-4863号码：OptumRx客户服务电话号码 GetHuman：这些常见的OptumRx客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-219057 常见 OptumRx 问题的列表）
GetHuman-219057：“ Product information”是我尝试使用to call的原因。
GetHuman-219057对OptumRx客户服务的评价
GetHuman：那么，您如何总结GetHuman的OptumRx客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-219057：The most inefficient poorly managed company I have ever dealt with. Every year I request meds to be sent to another address for * months and every year they get it wrong and will not rectify the situation. I tried to dis enroll from this terrible company and was told I can't until next year. Meanwhile after several weeks my meds are not here. I requested an overnight delivery (at their expense) and of course they would not comply.*You would think that in the interest of good will and customer satisfaction they would try to rectify the situation. I looked on the corporate website to try to contact Dirk McMahon, the CEO, but of course, in typical optum rx fashion it was impossible to do so.*I can't wait to change to another plan.
GetHuman：让我们量化一下您与OptumRx联系的经验。在1到5的范围内，如何轻松解决OptumRx问题？
GetHuman-219057：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-219057：在沟通方面，我会给他们五分之三的five。
GetHuman：OptumRx快速有效地解决问题的能力又如何呢？
GetHuman-219057：为此，我要说出五分之二的one。
GetHuman：最后-对其他OptumRx客户有何建议？
GetHuman-219057：在一天中的早些时候或深夜给他们打电话。不要忘记OptumRx可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-219057在November 17th, 2017发生的OptumRx客户服务问题中得到了一些有用的反馈和措辞。