OptumRx: I had to call today to see (once again) to see...
GetHuman用户GetHuman-199617来自November 17, 2017的OptumRx条客户评论
GetHuman-199617案的背景
GetHuman：GetHuman-199617-您能告诉我们其他OptumRx个客户何时提起诉讼吗？
GetHuman-199617：Yeah。在November 12上是middle of the night。
GetHuman：您是否接触到OptumRx，如果可以，怎么做？
GetHuman-199617：我使用了我在GetHuman OptumRx客户电话号码页面上找到的800-788-4863号码：OptumRx客户服务电话号码 GetHuman：这些常见的OptumRx客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-199617 常见 OptumRx 问题的列表）
GetHuman-199617：“ Overcharge/Strange charge”是我尝试使用to call的原因。
GetHuman-199617对OptumRx客户服务的评价
GetHuman：那么，您如何总结GetHuman的OptumRx客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-199617：I had to call today to see (once again) to see what had happened to a mail order prescription for a controlled substance. This is the second time I sent in for a three month supply of this controlled, expensive medication (Which has a very powerful effect on my quality of life.*Surprise, surprise--NO record of receiving either prescription! The customer service person suggestion was to just get the meds at a local drug store. I then asked if it was cheaper to get it mailorder (which I already knew the answer for). She said it cost more at a local pharmacy. I asked why I woud want to pay more and she said, "well, you are not happy with our service." So much for improving customer service. I personally find it very suspect that two of the same type of prescriptions were not received by them. This type of prescription must be send in by the patient and not by the doctor's office. Tomorrow, I will have to call the dr.'s office and request a THIRD written prescription and then go to his
GetHuman：让我们量化一下您与OptumRx联系的经验。在1到5的范围内，如何轻松解决OptumRx问题？
GetHuman-199617：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-199617：在沟通方面，我会给他们五分之三的three。
GetHuman：OptumRx快速有效地解决问题的能力又如何呢？
GetHuman-199617：为此，我要说出五分之二的four。
GetHuman：最后-对其他OptumRx客户有何建议？
GetHuman-199617：在一天中的早些时候或深夜给他们打电话。不要忘记OptumRx可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-199617在November 12, 2017发生的OptumRx客户服务问题中得到了一些有用的反馈和措辞。