OptumRx: From an insider and subscriber's point of view...
GetHuman用户~ClarifyingMisconceptions来自November 17., 2017的OptumRx条客户评论
~ClarifyingMisconceptions案的背景
GetHuman：~ClarifyingMisconceptions-您能告诉我们其他OptumRx个客户何时提起诉讼吗？
~ClarifyingMisconceptions：Yes I can。在November 7.上是late at night。
GetHuman：您是否接触到OptumRx，如果可以，怎么做？
~ClarifyingMisconceptions：我使用了我在GetHuman OptumRx客户电话号码页面上找到的800-788-4863号码：OptumRx客户服务电话号码 GetHuman：这些常见的OptumRx客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~ClarifyingMisconceptions 常见 OptumRx 问题的列表）
~ClarifyingMisconceptions：“ Place an order”是我尝试使用to call的原因。
~ClarifyingMisconceptions对OptumRx客户服务的评价
GetHuman：那么，您如何总结GetHuman的OptumRx客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~ClarifyingMisconceptions：From an insider and subscriber's point of view I have great sympathy for those who have been "transitioned" to OptumRx. The number of calls from seniors regarding denied or rejected prescriptions is unbelievable. After minor investigation as to what the logic is behind the denial, I must complete an in depth investigation to find out that the logic applied is "deceipt, and lack of common sense". The "specialist"(used very loosely) have little or no knowledge as to why claims are handled as they are. Members who pay exorbant amounts of money for health insurance would be better served spending the time they must to determine why a claim is rejected, working another job to pay for the prescriptions they need, and previously had covered.*The previous person asked for an explanation of the ***** logic, it's a method that is being used to compensate for inflation and the rising cost of health care. These percentages, **% * **% or whatever yours may be, are called "coinsurance". Co in what
GetHuman：让我们量化一下您与OptumRx联系的经验。在1到5的范围内，如何轻松解决OptumRx问题？
~ClarifyingMisconceptions：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~ClarifyingMisconceptions：在沟通方面，我会给他们五分之三的five。
GetHuman：OptumRx快速有效地解决问题的能力又如何呢？
~ClarifyingMisconceptions：为此，我要说出五分之二的two。
GetHuman：最后-对其他OptumRx客户有何建议？
~ClarifyingMisconceptions：在一天中的早些时候或深夜给他们打电话。不要忘记OptumRx可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~ClarifyingMisconceptions在November 7., 2017发生的OptumRx客户服务问题中得到了一些有用的反馈和措辞。