Netflix: Last month I wanted to switch plan at the acco...
GetHuman用户~jhbueno7来自noviembre 14º, 2017的Netflix条客户评论
~jhbueno7案的背景
GetHuman:~jhbueno7-您能告诉我们其他Netflix个客户何时提起诉讼吗?
~jhbueno7:Sure。在noviembre 10º上是afternoon。
GetHuman:您是否接触到Netflix,如果可以,怎么做?
GetHuman:这些常见的Netflix客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~jhbueno7 常见 Netflix 问题的列表)
~jhbueno7:“ Technical support”是我尝试使用to call的原因。
~jhbueno7对Netflix客户服务的评价
GetHuman:那么,您如何总结GetHuman的Netflix客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~jhbueno7:Last month I wanted to switch plan at the account page from instant view to home DVD shipping, but there was no way to do it, so I click on the plan to ship and decided to click on cancel instant view right away so I would not be charge for both, but it did not work, So I called customer service the next day, after explaining customer service for ** minutes what I wanted, she did not want to help, in fact she helped me leaning toward cancelling shipping service as well, I wanted to give a Netflix another chance, but The lady on the other line (Netflix ) helped make my decision, She even offer me to write a letter happily , at no time I heard anything positive of me being a customer she also say I have been an on and off customer through the years. Last final thing, I wanted to contact a manager, so she put me on hold , after I waited awhile there was no manger according to her. l am very disappointed, Poor customer service, may be one less customer does not mean anything for her or
GetHuman:让我们量化一下您与Netflix联系的经验。在1到5的范围内,如何轻松解决Netflix问题?
~jhbueno7:为了给您找到帮助的方便,我会给他们五分之三的five。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~jhbueno7:在沟通方面,我会给他们五分之三的five。
GetHuman:Netflix快速有效地解决问题的能力又如何呢?
~jhbueno7:为此,我要说出五分之二的three。
GetHuman:最后-对其他Netflix客户有何建议?
~jhbueno7:在一天中的早些时候或深夜给他们打电话。不要忘记Netflix可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~jhbueno7在noviembre 10º, 2017发生的Netflix客户服务问题中得到了一些有用的反馈和措辞。