Navient: I have been a client since ********* (NEVER lat...
GetHuman用户~KG来自November 24, 2017的Navient条客户评论
~KG案的背景
GetHuman：~KG-您能告诉我们其他Navient个客户何时提起诉讼吗？
~KG：Yup。在November 23上是morning。
GetHuman：您是否接触到Navient，如果可以，怎么做？
GetHuman：这些常见的Navient客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~KG 常见 Navient 问题的列表）
~KG：“ Update account information”是我尝试使用to call的原因。
~KG对Navient客户服务的评价
GetHuman：那么，您如何总结GetHuman的Navient客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~KG：I have been a client since ********* (NEVER late or had issues). I changed my bank account in May on my private loans but it did not connect to my federal loans. I accept responsibility. The Sallie Mae rep was helpful in June. I hung up feeling confident that the situation was resolved. In Oct I received a past due notice for which I called and the auto system said I did not have a payment due until November. I waited for a rep. She was rude & disrespectful but did confirm my auto pay had not gone through. I would rather not have gotten my education than continue to deal with their inconsistency and incompetence.
GetHuman：让我们量化一下您与Navient联系的经验。在1到5的范围内，如何轻松解决Navient问题？
~KG：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~KG：在沟通方面，我会给他们五分之三的one。
GetHuman：Navient快速有效地解决问题的能力又如何呢？
~KG：为此，我要说出五分之二的four。
GetHuman：最后-对其他Navient客户有何建议？
~KG：在一天中的早些时候或深夜给他们打电话。不要忘记Navient可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~KG在November 23, 2017发生的Navient客户服务问题中得到了一些有用的反馈和措辞。