National Grid: TIP: when being transferred to yet another Nati...
GetHuman用户~CayBay来自November 27th, 2017的National Grid条客户评论
~CayBay案的背景
GetHuman:~CayBay-您能告诉我们其他National Grid个客户何时提起诉讼吗?
~CayBay:Yes I can。在November 21st上是middle of the night。
GetHuman:您是否接触到National Grid,如果可以,怎么做?
GetHuman:这些常见的National Grid客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~CayBay 常见 National Grid 问题的列表)
~CayBay:“ Setup Service”是我尝试使用to call的原因。
~CayBay对National Grid客户服务的评价
GetHuman:那么,您如何总结GetHuman的National Grid客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~CayBay:TIP: when being transferred to yet another National Grid dept by an agent, request the name and direct phone number of that new dept first, in case you're disconnected... I asked the same question of * different customer service agents and was transferred to the wrong dept * times until I was finally transferred to the correct dept... the MARKETING dept is in charge of new accounts never serviced by National Grid... who knew?? apparently only one out of seven customer service reps, that's who!
GetHuman:让我们量化一下您与National Grid联系的经验。在1到5的范围内,如何轻松解决National Grid问题?
~CayBay:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~CayBay:在沟通方面,我会给他们五分之三的two。
GetHuman:National Grid快速有效地解决问题的能力又如何呢?
~CayBay:为此,我要说出五分之二的three。
GetHuman:最后-对其他National Grid客户有何建议?
~CayBay:在一天中的早些时候或深夜给他们打电话。不要忘记National Grid可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~CayBay在November 21st, 2017发生的National Grid客户服务问题中得到了一些有用的反馈和措辞。