NationStar Mortgage: *. CSR Refused to transfer me to a manager and...
GetHuman用户GetHuman-268115来自November 9th, 2017的NationStar Mortgage条客户评论
GetHuman-268115案的背景
GetHuman：GetHuman-268115-您能告诉我们其他NationStar Mortgage个客户何时提起诉讼吗？
GetHuman-268115：Yes I can。在November 5th上是middle of the night。
GetHuman：您是否接触到NationStar Mortgage，如果可以，怎么做？
GetHuman：这些常见的NationStar Mortgage客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-268115 常见 NationStar Mortgage 问题的列表）
GetHuman-268115：“ Request a loan”是我尝试使用to call的原因。
GetHuman-268115对NationStar Mortgage客户服务的评价
GetHuman：那么，您如何总结GetHuman的NationStar Mortgage客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-268115：*. CSR Refused to transfer me to a manager and refused to have a manager call me. TOld me to write a letter. Really?? We're living in the electronic age. Would be nice if you got out of the pony express age.**. You charge $*.** to process a monthly payment? You prefer to manually process checks? (Poor business!)**. My loan was trnasferred to you and I have not rec'd payment info*loan number. Had to call * times today.**. HORRIBLE!! I spent more time on the phone and your website this afternoon than I did the entire ** years CENLAR held my loan.**. Did I say HORRIBLR experience? Well, that is what I will tell anyone*everyone. I called to MAKE a payment IN ADVANCE, and MORE than the minimum, and I felt like I was talking to someone trying to collect on a way-overdue loan. My loan is (and has been) current and always pay MORE than the minimum.**. Your CSRs have no way of sending electronic confirmations or emails? Are you kidding? Must be the ONLY company in the world without em
GetHuman：让我们量化一下您与NationStar Mortgage联系的经验。在1到5的范围内，如何轻松解决NationStar Mortgage问题？
GetHuman-268115：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-268115：在沟通方面，我会给他们五分之三的five。
GetHuman：NationStar Mortgage快速有效地解决问题的能力又如何呢？
GetHuman-268115：为此，我要说出五分之二的two。
GetHuman：最后-对其他NationStar Mortgage客户有何建议？
GetHuman-268115：在一天中的早些时候或深夜给他们打电话。不要忘记NationStar Mortgage可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-268115在November 5th, 2017发生的NationStar Mortgage客户服务问题中得到了一些有用的反馈和措辞。