NET 10: I actually had a supervisor tell me he was not...
GetHuman用户~Sandy来自November 3rd, 2017的NET 10条客户评论
~Sandy案的背景
GetHuman:~Sandy-您能告诉我们其他NET 10个客户何时提起诉讼吗?
~Sandy:Sure。在October 28th上是middle of the night。
GetHuman:您是否接触到NET 10,如果可以,怎么做?
GetHuman:这些常见的NET 10客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Sandy 常见 NET 10 问题的列表)
~Sandy:“ Account access”是我尝试使用to call的原因。
~Sandy对NET 10客户服务的评价
GetHuman:那么,您如何总结GetHuman的NET 10客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Sandy:I actually had a supervisor tell me he was not going to give me his name, not going to log my call and not going to assist me. Why? Because I'm an American and he don't like Americans...I could not believe my ears. And he did NOT help me. When I reported it and asked if the call could be pulled (oh he warned me this would happen)..I was told that only a few of the calls are recorded and she could not pull the call. I asked the next supervisor how could they ensure that their customers from ANY country be assured that they would not be treated this way if all calls are not recorded. And of course he did not log his call. So basically he got away with it. I think perhaps I made a mistake giving up my contract phone. You pay for what you get....customer service! And some things are worth paying extra for. For abuse they should be paying ME to remain a customer!
GetHuman:让我们量化一下您与NET 10联系的经验。在1到5的范围内,如何轻松解决NET 10问题?
~Sandy:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Sandy:在沟通方面,我会给他们五分之三的five。
GetHuman:NET 10快速有效地解决问题的能力又如何呢?
~Sandy:为此,我要说出五分之二的two。
GetHuman:最后-对其他NET 10客户有何建议?
~Sandy:在一天中的早些时候或深夜给他们打电话。不要忘记NET 10可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Sandy在October 28th, 2017发生的NET 10客户服务问题中得到了一些有用的反馈和措辞。