Motorola: My husband sent his droid razor phone back t o...
GetHuman用户GetHuman-194498来自November 16th, 2017的Motorola条客户评论
GetHuman-194498案的背景
GetHuman：GetHuman-194498-您能告诉我们其他Motorola个客户何时提起诉讼吗？
GetHuman-194498：Yup。在November 11th上是morning。
GetHuman：您是否接触到Motorola，如果可以，怎么做？
GetHuman-194498：我使用了我在GetHuman Motorola客户电话号码页面上找到的888-331-3383号码：Motorola客户服务电话号码 GetHuman：这些常见的Motorola客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-194498 常见 Motorola 问题的列表）
GetHuman-194498：“ Refund a Charge”是我尝试使用to call的原因。
GetHuman-194498对Motorola客户服务的评价
GetHuman：那么，您如何总结GetHuman的Motorola客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-194498：My husband sent his droid razor phone back t o motorolla on ******* to get the screen repaired. We were told that it would be fixed in * business days. Motorolla "cannot find our phone" but they will not say that it is lost. Between changing computer systems, they cannot locate our phone in the warehouse. The web site shows that our phone arrived to the center on ******* at **** am. We have called *-* times since then and we are not getting help. We were told a few times that "i will get back to you in **-** hours" but no one calls us back. Motorolla offered for us to "go buy a new phone and to send the receipt to them" but we do not want to take the risk of spending a few hundred dollars that we might not get back. We did ask for a brand new phone since it has almost been * months since we have not seen our phone. Motorolla told us that they would get back to us again in "**-** hours" but they have not. Meanwhile, we continue to pay our verizon phone bill of about $**.***month for a
GetHuman：让我们量化一下您与Motorola联系的经验。在1到5的范围内，如何轻松解决Motorola问题？
GetHuman-194498：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-194498：在沟通方面，我会给他们五分之三的five。
GetHuman：Motorola快速有效地解决问题的能力又如何呢？
GetHuman-194498：为此，我要说出五分之二的two。
GetHuman：最后-对其他Motorola客户有何建议？
GetHuman-194498：在一天中的早些时候或深夜给他们打电话。不要忘记Motorola可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-194498在November 11th, 2017发生的Motorola客户服务问题中得到了一些有用的反馈和措辞。