Metlife - Home Loans: Met Life lost my payment check in their office...
GetHuman用户~wytwyw来自November 13, 2017的Metlife - Home Loans条客户评论
~wytwyw案的背景
GetHuman：~wytwyw-您能告诉我们其他Metlife - Home Loans个客户何时提起诉讼吗？
~wytwyw：Sure。在November 7上是middle of the night。
GetHuman：您是否接触到Metlife - Home Loans，如果可以，怎么做？
GetHuman：这些常见的Metlife - Home Loans客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~wytwyw 常见 Metlife - Home Loans 问题的列表）
~wytwyw：“ None of those really matches why I wanted to call Metlife - Home Loans that day.”是我尝试使用to call的原因。
~wytwyw对Metlife - Home Loans客户服务的评价
GetHuman：那么，您如何总结GetHuman的Metlife - Home Loans客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~wytwyw：Met Life lost my payment check in their office. They told me verbally they logged it in well in advance of the due date and there would be no fees. But now they are charging fees and are attempting to make "collections" for something they have and told me they have. I called and spoke to someone who had to get a supervisor on the line. Interestingly enough: they got confused and kept me on the line while they discussed how to change their error to my fault and to say I lost it in the mail and ignore the fact that they had the payment and just didn't process it. This is still an open issue with a BBB complaint started. I will be changing loan providers. Met Life is horrible at customer service and is an unethical business that practices illegal business. It just skitters on the edge of deny-ability.
GetHuman：让我们量化一下您与Metlife - Home Loans联系的经验。在1到5的范围内，如何轻松解决Metlife - Home Loans问题？
~wytwyw：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~wytwyw：在沟通方面，我会给他们五分之三的five。
GetHuman：Metlife - Home Loans快速有效地解决问题的能力又如何呢？
~wytwyw：为此，我要说出五分之二的five。
GetHuman：最后-对其他Metlife - Home Loans客户有何建议？
~wytwyw：在一天中的早些时候或深夜给他们打电话。不要忘记Metlife - Home Loans可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~wytwyw在November 7, 2017发生的Metlife - Home Loans客户服务问题中得到了一些有用的反馈和措辞。