MagicJack: I find it insulting when a customer service rep...

GetHuman用户~Annette来自November 20th, 2017的MagicJack条客户评论

~Annette案的背景

GetHuman:~Annette-您能告诉我们其他MagicJack个客户何时提起诉讼吗?
~Annette:Yup。在November 11th上是morning。
GetHuman:您是否接触到MagicJack,如果可以,怎么做?
~Annette:我使用了我在GetHuman MagicJack客户电话号码页面上找到的800-624-4252号码:MagicJack客户服务电话号码
GetHuman:这些常见的MagicJack客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Annette 常见 MagicJack 问题的列表)
~Annette:“ Where to buy”是我尝试使用to call的原因。

~Annette对MagicJack客户服务的评价

GetHuman:那么,您如何总结GetHuman的MagicJack客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Annette:I find it insulting when a customer service rep refuses to help or better understand your "new" policy. We have been paying for years $** and Just upgraded and nothing was on the box or email or mail that the prices were going up. Having multiple sclerosis I found it very poor customer service to just keep saying sorry. Im sorry doesn't help me when I pay close to $*** for medicines to function. Im asking to just get a refund for the plus. I still have the original box and even pay for shipping. It seems since once again Ive been put on hold for over ** min.... Im may have to report this to the ADA. A disabled veteran with M.S. should throw up a red flag could be the issue when not fully notified. I trusted you for years and saved to get the plus and was never told about an increase in fees. I was going to renew but I think now im going to terminate my service. I only ask to be refunded the $** I spent on you device and will be on my way. I cat type nor dial as much, I use dragon now t
GetHuman:让我们量化一下您与MagicJack联系的经验。在1到5的范围内,如何轻松解决MagicJack问题?
~Annette:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Annette:在沟通方面,我会给他们五分之三的five。
GetHuman:MagicJack快速有效地解决问题的能力又如何呢?
~Annette:为此,我要说出五分之二的two。
GetHuman:最后-对其他MagicJack客户有何建议?
~Annette:在一天中的早些时候或深夜给他们打电话。不要忘记MagicJack可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Annette在November 11th, 2017发生的MagicJack客户服务问题中得到了一些有用的反馈和措辞。

MagicJack

2.17 of 5 stars | 254条评论

~Annette的MagicJack评论

寻求帮助的困难
2 5星
沟通质量
5 5星
及时和专业
2 5星
整体客户服务评分
3 5星

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