John Hancock: My father had long term care insurance and paid...
GetHuman用户~Peka来自November 10., 2017的John Hancock条客户评论
~Peka案的背景
GetHuman：~Peka-您能告诉我们其他John Hancock个客户何时提起诉讼吗？
~Peka：Yup。在November 2.上是middle of the night。
GetHuman：您是否接触到John Hancock，如果可以，怎么做？
GetHuman：这些常见的John Hancock客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Peka 常见 John Hancock 问题的列表）
~Peka：“ Get financial advice”是我尝试使用to call的原因。
~Peka对John Hancock客户服务的评价
GetHuman：那么，您如何总结GetHuman的John Hancock客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Peka：My father had long term care insurance and paid premims for many years. Then, he had to go to a nursing home. I had the nursing home fax copies of the same bills * times yet John Hancock says they never recieved them. They refuse to contact my provider which would make it much easier if there was cooperation between the care provider and the insurance company. Also, when they don't receive what they need they don't contact me, they just wait for weeks*months until I contact them. You never talk to the same rep twice so you have to start all over evey time you call. I think my father's premiums were **.***month and we haven't been able to collect any money from them. He died on *******.
GetHuman：让我们量化一下您与John Hancock联系的经验。在1到5的范围内，如何轻松解决John Hancock问题？
~Peka：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Peka：在沟通方面，我会给他们五分之三的five。
GetHuman：John Hancock快速有效地解决问题的能力又如何呢？
~Peka：为此，我要说出五分之二的two。
GetHuman：最后-对其他John Hancock客户有何建议？
~Peka：在一天中的早些时候或深夜给他们打电话。不要忘记John Hancock可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Peka在November 2., 2017发生的John Hancock客户服务问题中得到了一些有用的反馈和措辞。