John Hancock: My dad has Long Term Care insurance. He was adm...
GetHuman用户~unhappy customer来自November 20, 2017的John Hancock条客户评论
~unhappy customer案的背景
GetHuman：~unhappy customer-您能告诉我们其他John Hancock个客户何时提起诉讼吗？
~unhappy customer：Yup。在November 12上是evening。
GetHuman：您是否接触到John Hancock，如果可以，怎么做？
GetHuman：这些常见的John Hancock客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~unhappy customer 常见 John Hancock 问题的列表）
~unhappy customer：“ Get financial advice”是我尝试使用to call的原因。
~unhappy customer对John Hancock客户服务的评价
GetHuman：那么，您如何总结GetHuman的John Hancock客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~unhappy customer：My dad has Long Term Care insurance. He was admitted to assisted living in June. It took three months for them to process a claim and deny it erroneosly. Appeal was granted after another * months, yet I still have not received a payment from them. They are not clear on what data they need, will wait until the end of their subjective timeperiod (ususally ** days for any reposnse)and then you have to start over. They are inflexible and not responsive to logical requests. Even with speaking to supervisors, information is not readily shared on what review*work is being accomplished. Very dissatisfied.
GetHuman：让我们量化一下您与John Hancock联系的经验。在1到5的范围内，如何轻松解决John Hancock问题？
~unhappy customer：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~unhappy customer：在沟通方面，我会给他们五分之三的four。
GetHuman：John Hancock快速有效地解决问题的能力又如何呢？
~unhappy customer：为此，我要说出五分之二的one。
GetHuman：最后-对其他John Hancock客户有何建议？
~unhappy customer：在一天中的早些时候或深夜给他们打电话。不要忘记John Hancock可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~unhappy customer在November 12, 2017发生的John Hancock客户服务问题中得到了一些有用的反馈和措辞。