JW Marriott: I tried to cancel a hotel reservation (Conf...
GetHuman用户~vicki nicholson来自noviembre 18º, 2017的JW Marriott条客户评论
~vicki nicholson案的背景
GetHuman：~vicki nicholson-您能告诉我们其他JW Marriott个客户何时提起诉讼吗？
~vicki nicholson：Sure。在noviembre 16º上是morning。
GetHuman：您是否接触到JW Marriott，如果可以，怎么做？
GetHuman：这些常见的JW Marriott客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~vicki nicholson 常见 JW Marriott 问题的列表）
~vicki nicholson：“ Change booking”是我尝试使用to call的原因。
~vicki nicholson对JW Marriott客户服务的评价
GetHuman：那么，您如何总结GetHuman的JW Marriott客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~vicki nicholson：I tried to cancel a hotel reservation (Conf ********) for Rewards Member *** *** *** (Michael Wynne) and was told I could not get a refund. Mr. Wynne's trip was cancelled. It took * phone calls to get to your customer care center where I was told they would give me a partial refund. What? You are charging me a partial fee for what. I had no idea when I booked the room that is was a non-refundable room. I asked them to reconsider the refund, since Mr. Wynne is a very frequent customer. Hard to believe that Marriott does make such exceptions and over such a small amount of money. Terrible customer service. I personally will never stay at a Marriott as a result of this experience I had today.
GetHuman：让我们量化一下您与JW Marriott联系的经验。在1到5的范围内，如何轻松解决JW Marriott问题？
~vicki nicholson：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~vicki nicholson：在沟通方面，我会给他们五分之三的four。
GetHuman：JW Marriott快速有效地解决问题的能力又如何呢？
~vicki nicholson：为此，我要说出五分之二的five。
GetHuman：最后-对其他JW Marriott客户有何建议？
~vicki nicholson：在一天中的早些时候或深夜给他们打电话。不要忘记JW Marriott可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~vicki nicholson在noviembre 16º, 2017发生的JW Marriott客户服务问题中得到了一些有用的反馈和措辞。