JCPenney Card Services: I called to question a late fee and a new balan...
GetHuman用户~Anonymous来自November 19, 2017的JCPenney Card Services条客户评论
~Anonymous案的背景
GetHuman：~Anonymous-您能告诉我们其他JCPenney Card Services个客户何时提起诉讼吗？
~Anonymous：Yeah。在November 14上是middle of the night。
GetHuman：您是否接触到JCPenney Card Services，如果可以，怎么做？
GetHuman：这些常见的JCPenney Card Services客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Anonymous 常见 JCPenney Card Services 问题的列表）
~Anonymous：“ Lower my rate”是我尝试使用to call的原因。
~Anonymous对JCPenney Card Services客户服务的评价
GetHuman：那么，您如何总结GetHuman的JCPenney Card Services客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Anonymous：I called to question a late fee and a new balance that appeared on my current statement as I had paid off the balance in full * weeks earlier. When I was put through to a GE Captial cs rep I was greeted with a loud, sarcastic "Hello???". When I did not respond immediately, the cs rep became even more rude and continued to yell "hello" into the phone. I hesitated before responding b*c I thought I must have misdialed and possibly called a residential number. What business answers a call w*o identifying themselves or their company? When I began to explain my situation this rep, Mark, became very rude, condescending and standoffish with me. To be treated in that manner was very insulting, threatening, and disrespectful. I even asked to have my account closed out at one point. He wanted to make me feel as though this error was my fault and that I was trying to pull something by asking to have fees removed. It turns out it was an online glitch...not my fault! Although it appeared the
GetHuman：让我们量化一下您与JCPenney Card Services联系的经验。在1到5的范围内，如何轻松解决JCPenney Card Services问题？
~Anonymous：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Anonymous：在沟通方面，我会给他们五分之三的three。
GetHuman：JCPenney Card Services快速有效地解决问题的能力又如何呢？
~Anonymous：为此，我要说出五分之二的two。
GetHuman：最后-对其他JCPenney Card Services客户有何建议？
~Anonymous：在一天中的早些时候或深夜给他们打电话。不要忘记JCPenney Card Services可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Anonymous在November 14, 2017发生的JCPenney Card Services客户服务问题中得到了一些有用的反馈和措辞。