Ikea: A complaint about delivery and assembly in Ankara
GetHuman用户GetHuman-erturksh来自December 3rd, 2017的Ikea条客户评论
GetHuman-erturksh案的背景
GetHuman：GetHuman-erturksh-您能告诉我们其他Ikea个客户何时提起诉讼吗？
GetHuman-erturksh：Yes。在November 29th上是afternoon。
GetHuman：您是否接触到Ikea，如果可以，怎么做？
GetHuman-erturksh：我使用了我在GetHuman Ikea客户电话号码页面上找到的888-888-4532号码：Ikea客户服务电话号码 GetHuman：这些常见的Ikea客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-erturksh 常见 Ikea 问题的列表）
GetHuman-erturksh：“ Installation/delivery”是我尝试使用to call的原因。
GetHuman-erturksh对Ikea客户服务的评价
GetHuman：那么，您如何总结GetHuman的Ikea客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-erturksh：A complaint about delivery and assembly in Ankara
GetHuman：您能从11/29/17发生的事情中告诉我们其他人吗？
GetHuman-erturksh：Dear Sir*Madam,*We made a major furniture shopping from Ankara store around **** TL (over **** USD) for a flat of my friend who works for the EU. We paid extra for delivery and assembly. They did not give any document as a receipt or invoice except a payment docket, purchased goods list and a credit card payment slip. They had a campaign to present a free shopping card valued *** TL (around ** USD) each for every **** TL (*** USD) spent. *-) After a strong persistance I managed to get the receipt today **.**.**** since last Saturday *.*.****. This is a major financial crime according to Turkish laws. You have to present the invoice during the purchase after taking the money. Despite we made an extra payment for every item, they insisted to make the delivery on Monday morning. I tried to explain the flat is empty, as being the caretaker of the flat, I have to be present during the delivery and I had to make a long, time consuming and tiring trip to welcome the delivery staff. Afternoon delivery would be much appreciated. Anyway, I had to be there at the time which was dictated by the IKEA Ankara Delivery Department.*They did not count the delivery and assembly payments towards the total bill and gift card campaign. Also they offered me to give a total of *** TL shopping card.**Today I was given a call by Mustafa of IKEA of Ankara, again with a non-understanding, rude and arguative behaviour over the phone for assembly of the furniture. Kindly I requested the staff should be coming in the Monday afternoon. without any empathy with your 'paying' customer, he insisted for the morning. As I said nobody lives there and I am the only person to look after the flat. roughly ** minute duration phone conversations minimum ** minute spent for the sole discussion to convince me for morning delivery. *The staff doesn't care if there would be a complaint submitted to the IKEA HQ. They verbally confirmed that too. I could put a complaint about their non-customer service.*They insisted for Monday morning for the assembly of the furniture on Monday, ** of May,****.*I am sorry, but there should be a solution to train the rude staff and learn how to understand the customer. *While making a decision please you are not delivering or doing the assembly as a favor. You are charging the customer for doing this.**I am an accredited journalist holding a permanent press card which is issued for the media members after over ** years of service. I will never give up against your Ankara Stores' rude behaviour.**Thanks for understanding and sorting out this problem**Faithfully yours,**Sherif Erturk
GetHuman：让我们量化一下您与Ikea联系的经验。在1到5的范围内，如何轻松解决Ikea问题？
GetHuman-erturksh：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-erturksh：在沟通方面，我会给他们五分之三的four。
GetHuman：Ikea快速有效地解决问题的能力又如何呢？
GetHuman-erturksh：为此，我要说出五分之二的five。
GetHuman：最后-对其他Ikea客户有何建议？
GetHuman-erturksh：在一天中的早些时候或深夜给他们打电话。不要忘记Ikea可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-erturksh在November 29th, 2017发生的Ikea客户服务问题中得到了一些有用的反馈和措辞。