GetHuman：GetHuman-eldonben-您能告诉我们其他Hertz - Customer Support个客户何时提起诉讼吗？
GetHuman-eldonben：Yeah。在novembre 25º上是morning。
GetHuman：您是否接触到Hertz - Customer Support，如果可以，怎么做？
GetHuman：这些常见的Hertz - Customer Support客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-eldonben 常见 Hertz - Customer Support 问题的列表）
GetHuman-eldonben：“ Loyalty program”是我尝试使用to call的原因。
GetHuman：那么，您如何总结GetHuman的Hertz - Customer Support客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-eldonben：I need a refund for $***.** for unmerited charges.
GetHuman：您能从11/25/17发生的事情中告诉我们其他人吗？
GetHuman-eldonben：On *********, our flight to Atlanta from Houston, Tx was delayed more than two hours which caused us to miss our flight to Paris, which caused us to miss our flight to Glasgow, which caused us to not be able to pick our rental car up on the appointed day, which was July *st. The day we were supposed to pick the car up, we were still in the United States being flown from Atlanta to Philadelphia that afternoon and then on to London on July *nd. However, I DID call on July *st to let Auto Europe know what was going on and that we would pick the car up the next day. I was told by Caleb that I would be charged the $***.** because I did not call by *:** p.m. I actually called him at **:** a.m. CST so I assume he was saying *:** p.m. UK time. The *nd call was after we returned home to Brent at Auto Europe at *:** CST on July **, **** who told me the charge was because the rate changed after I made my original reservation and that I needed to call Hertz. The *rd call was to Bonnie at Herz on July **, ****, who told me I would receive an e-mail in **-** business days and that Auto Europe was responsible to remove this charge. So, the original charge to my credit card was on ******* for $***.**. Even though we did not pick the car up until July *nd, when we arrived in Glasgow, we had already paid for July *st with the original charge, even though we did not have the car. Now, you're trying to charge us an additional $***.** for something that was completely out of our control. Hertz is telling us that Auto Europe is responsible and Auto Europe is telling us that it is Hertz responsiblilty. This is an e-mail I received from Auto Europe on *******: We have today received a response from Hertz, who have advised that unfortunately since the rental was opened under the modified rate due to the last minute change in time and the contract has now been closed, they are unable to adjust the billing to Auto Europe to reflect the original amount paid. As such, we are unable to adjust the billing in this instance as the booking was for an "on request" vehicle type, and the change in time did result in a change of rate.*So to you, Hertz, if you can't open the contract to get the amount, I can surely provide you with a copy of the original billing. Our Rental Record * is ********* and our Reservation ID is G**********. My name is Mildred Benton and the charge was put on my credit card, however, the reservation was made in my son-in-law's name, Jubal Cannon, as he was the designated driver. I am very unhappy with both Hertz, who I feel is giving me and Auto Europe the run-around, and Auto Europe who is actually the one who received the additional money. If I cannot get this resolved between the two of you, I WILL contact a mediator who has been very successful in getting refunds for his clients. If this were something that had been avoidable or negligent on my part, I could have understood, however, we had absolutely no control over this situation. We were trying to get to Glasgow on July *st for my granddaughter's graduation concert and her college graduation on July *nd for which we missed both occasions because of all of the delays. This circumstance with you is compounding our disappointment in not being there for those occasions for which the whole trip was planned initially. I await a, hopefully, positive response from you.*Mildred Benton******@***.com*Thank you!
GetHuman：让我们量化一下您与Hertz - Customer Support联系的经验。在1到5的范围内，如何轻松解决Hertz - Customer Support问题？
GetHuman-eldonben：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-eldonben：在沟通方面，我会给他们五分之三的one。
GetHuman：Hertz - Customer Support快速有效地解决问题的能力又如何呢？
GetHuman-eldonben：为此，我要说出五分之二的one。
GetHuman：最后-对其他Hertz - Customer Support客户有何建议？
GetHuman-eldonben：尽早或晚些时候与他们打交道。不要忘记Hertz - Customer Support可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-eldonben在novembre 25º, 2017发生的Hertz - Customer Support客户服务问题中得到了一些有用的反馈和措辞。