Herff Jones: customer service
GetHuman用户GetHuman-kmweisbe来自December 8th, 2017的Herff Jones条客户评论
GetHuman-kmweisbe案的背景
GetHuman：GetHuman-kmweisbe-您能告诉我们其他Herff Jones个客户何时提起诉讼吗？
GetHuman-kmweisbe：Yes I can。在December 1st上是morning。
GetHuman：您是否接触到Herff Jones，如果可以，怎么做？
GetHuman：这些常见的Herff Jones客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-kmweisbe 常见 Herff Jones 问题的列表）
GetHuman-kmweisbe：“ Track order”是我尝试使用to call的原因。
GetHuman-kmweisbe对Herff Jones客户服务的评价
GetHuman：那么，您如何总结GetHuman的Herff Jones客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-kmweisbe：customer service
GetHuman：您能从12/01/17发生的事情中告诉我们其他人吗？
GetHuman-kmweisbe：Edwin from customer service is the worst person I have ever dealt with. He got on a personal level telling me my misprint was not a big deal because they are just college graduation announcements and doesn't matter if they get shipped out * weeks before the ceremony or not. He has no place to say that, and isn't the customer supposed to always be right. After countless hours waiting, my husband had to get a hold of you again to cancel my order and he went on to say the same things to him about my account. In addition he said he would refund my initial shipping fee and only look into refunding anything else. It had been well over a month from my initial purchase. He was very rude and not very helpful as I am a teacher and was trying to take care of this in a timely manner during my day during my lesson. He had no sense of respect or time for anyone else but himself. He should NOT be working as a customer service rep, and I would be disappointed if nothing happened to him because of this misconduct. The second woman I had talked to was extremely helpful and warm. She took care of my refund and was very respectful, helped me, and understood I was on a time crunch. She went on to apologize for Edwin's rude behavior and was very respectful. If I would have dealt with her in the first place I would not have been taking my business elsewhere.
GetHuman：让我们量化一下您与Herff Jones联系的经验。在1到5的范围内，如何轻松解决Herff Jones问题？
GetHuman-kmweisbe：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-kmweisbe：在沟通方面，我会给他们五分之三的five。
GetHuman：Herff Jones快速有效地解决问题的能力又如何呢？
GetHuman-kmweisbe：为此，我要说出五分之二的five。
GetHuman：最后-对其他Herff Jones客户有何建议？
GetHuman-kmweisbe：在一天中的早些时候或深夜给他们打电话。不要忘记Herff Jones可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-kmweisbe在December 1st, 2017发生的Herff Jones客户服务问题中得到了一些有用的反馈和措辞。