Bought a HP printer in April. Made the mistake...
GetHuman用户~mollyswalker来自novembre 17, 2017的HP条客户评论
~mollyswalker案的背景
GetHuman:~mollyswalker-您能告诉我们其他HP个客户何时提起诉讼吗?
~mollyswalker:Yes。在novembre 8上是morning。
GetHuman:您是否接触到HP,如果可以,怎么做?
~mollyswalker:我使用了我在GetHuman HP客户电话号码页面上找到的800-752-0900号码:HP客户服务电话号码 GetHuman:这些常见的HP客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~mollyswalker 常见 HP 问题的列表)
~mollyswalker:“ Repairs”是我尝试使用to call的原因。
~mollyswalker对HP客户服务的评价
GetHuman:那么,您如何总结GetHuman的HP客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~mollyswalker:Bought a HP printer in April. Made the mistake of enrolling in "INSTA INK" don't do it! I repeat DON'T DO IT!! It took two days and several hours of holding on the phone because they were so disorganized! I should have known right there but I cut them some slack!*Ended up not needing the service and was easier to just drive down a mile to Office Depot and purchase an ink cartridge for $**! I had been paying $*.** a month and asked for a refund on $** balance. I never was denied a refund by HP and that's after ** mins. of holding being transferred to * different people. The *th person I spoke to a supervisor was willing to credit my account but then transferred me the the wrong person * dept. Then the *th person flat out denied my request! Now I hate to even think about buying ink for my printer because HP will benefit from it! Horrible customer service. Horrible service - don't sign up for insta ink! They don't care about the customer and that they wasted your time and money! They have
GetHuman:让我们量化一下您与HP联系的经验。在1到5的范围内,如何轻松解决HP问题?
~mollyswalker:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~mollyswalker:在沟通方面,我会给他们五分之三的five。
GetHuman:HP快速有效地解决问题的能力又如何呢?
~mollyswalker:为此,我要说出五分之二的three。
GetHuman:最后-对其他HP客户有何建议?
~mollyswalker:在一天中的早些时候或深夜给他们打电话。不要忘记HP可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~mollyswalker在novembre 8, 2017发生的HP客户服务问题中得到了一些有用的反馈和措辞。