Gulf Power: Elderly in crisis situation* son called in to r...
GetHuman用户~Rgl来自November 22., 2017的Gulf Power条客户评论
~Rgl案的背景
GetHuman：~Rgl-您能告诉我们其他Gulf Power个客户何时提起诉讼吗？
~Rgl：Yeah。在November 17.上是late at night。
GetHuman：您是否接触到Gulf Power，如果可以，怎么做？
GetHuman：这些常见的Gulf Power客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Rgl 常见 Gulf Power 问题的列表）
~Rgl：“ Change appointment”是我尝试使用to call的原因。
~Rgl对Gulf Power客户服务的评价
GetHuman：那么，您如何总结GetHuman的Gulf Power客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Rgl：Elderly in crisis situation* son called in to report outage. Took ** minutes before actual person came on line. *st person would not go off her script of " we must have ss* or account *. We explained we are * hours away and elderly living alone must have electricity . We had to talk to two supervisors before we could his moms bill so it could be turned on. It took more than * hours to get her electricity. After doing impersonal computer generated responses and talking to three ineffective customer service reps- we finally talked with the last one that sais " I'm sorry you are going through this" I'll keep you in my prayers" . We about cried. She was the only person that was kind and genuinely concerned.
GetHuman：让我们量化一下您与Gulf Power联系的经验。在1到5的范围内，如何轻松解决Gulf Power问题？
~Rgl：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Rgl：在沟通方面，我会给他们五分之三的five。
GetHuman：Gulf Power快速有效地解决问题的能力又如何呢？
~Rgl：为此，我要说出五分之二的five。
GetHuman：最后-对其他Gulf Power客户有何建议？
~Rgl：在一天中的早些时候或深夜给他们打电话。不要忘记Gulf Power可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Rgl在November 17., 2017发生的Gulf Power客户服务问题中得到了一些有用的反馈和措辞。