Greyhound: Horrible customer service. I purchased a ticket...
GetHuman用户~Kent来自November 23, 2017的Greyhound条客户评论
~Kent案的背景
GetHuman:~Kent-您能告诉我们其他Greyhound个客户何时提起诉讼吗?
~Kent:Yup。在November 21上是middle of the night。
GetHuman:您是否接触到Greyhound,如果可以,怎么做?
GetHuman:这些常见的Greyhound客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Kent 常见 Greyhound 问题的列表)
~Kent:“ Loyalty program”是我尝试使用to call的原因。
~Kent对Greyhound客户服务的评价
GetHuman:那么,您如何总结GetHuman的Greyhound客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Kent:Horrible customer service. I purchased a ticket online for my wife to travel from ATL to Nash. I have my credit card recepit, I got * conformations from GH. She shows up and they tell her ticket cancelled. They can tell her who cancelled it, when or why. I am the only one that can cancel it. I have been to call centers of GH all over the world. The ticket counter in ATL has not answered their phone for over * hours. Cust service suggested I call ATL Police to make sure the ticket agents are still there!!! what kind of F$%*&*( place is this. Call centers in South America telling me to call Atlanta police to check on the ticket agents at Greyhound????????????? Who the **** runs this circus
GetHuman:让我们量化一下您与Greyhound联系的经验。在1到5的范围内,如何轻松解决Greyhound问题?
~Kent:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Kent:在沟通方面,我会给他们五分之三的five。
GetHuman:Greyhound快速有效地解决问题的能力又如何呢?
~Kent:为此,我要说出五分之二的four。
GetHuman:最后-对其他Greyhound客户有何建议?
~Kent:在一天中的早些时候或深夜给他们打电话。不要忘记Greyhound可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Kent在November 21, 2017发生的Greyhound客户服务问题中得到了一些有用的反馈和措辞。