Green Dot: So Amazon hit my account for $*** for a prime m...
GetHuman用户GetHuman-krystan来自November 29, 2017的Green Dot条客户评论
GetHuman-krystan案的背景
GetHuman：GetHuman-krystan-您能告诉我们其他Green Dot个客户何时提起诉讼吗？
GetHuman-krystan：Yes。在November 28上是morning。
GetHuman：您是否接触到Green Dot，如果可以，怎么做？
GetHuman-krystan：我使用了我在GetHuman Green Dot客户电话号码页面上找到的866-795-7597号码：Green Dot客户服务电话号码 GetHuman：这些常见的Green Dot客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-krystan 常见 Green Dot 问题的列表）
GetHuman-krystan：“ Card Not Working”是我尝试使用to call的原因。
GetHuman-krystan对Green Dot客户服务的评价
GetHuman：那么，您如何总结GetHuman的Green Dot客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-krystan：So Amazon hit my account for $*** for a prime membership and I called and had them cancel and they said they immediately refunded it but after two hours it still had not posted to my account so I called customer service for my card hoping they would help me resolve the situation and get my money back and they won't release my funds. I sat and had to argue with them for an hour. And I mean the most unprofessional rude arguing that a company here in America would not allow, people would get fired and doors would be shut. I had to yell, beg and ask this chick, no joke, ** times before she put me on with a supervisor and then had to argue and yell and fight with this lady for another thirty mins and they just kept telling me they wouldn't help me. They refused to tell me how to contact anyone in charge and lied to me and it was the most unprofessional and frustrating thing I think I've ever gone through and thats saying a lot. I was crying, begging and pleading and even had to resort to yelling and sobbing before she put me on hold to transfer me and then came back on saying "I'm sorry, there is nobody I can transfer you too that can help you at this time" and then she repeated the same spiel I had just heard ** times before and so I stood my ground and told her I know that isn't true and that I was not budging and kept asking to speak with a supervisor. Finally after ** minutes of this she put a supervisor on but this lady just repeated what the Rep had been telling me, she wasn't polite, helpful or even conciliatory in the least they just kept saying Sept **nd and that they could not help me or transfer me to anyone who could even though I am crying at this point telling her that it was all the money I had and that I could not wait until then for my money. It was only a few hour time period from when Amazon charged me and when I called and they refunded the money but Greendot customer service supervisor by the name of "Jay" (a woman) just kept saying Amazon hadn't refunded it yet, that Amazon is lying to me and I shouldn't trust a merchant and they are a financial institution and I was like no you aren't, you are an outsourced call center that refuses to help me. I asked for contact info for the greendot corporation and where they were located and where her office was located and she tried to tell me Cally-fornia and that nobody in her office had any contact info for anyone at the Greendot corporation or for the person that oversees the call center I was speaking with. She then proceeded to tell me she was recording this call and that I was a security threat and hung up on me. I will be posting this review on every website and social media site until somebody contacts me from the actual Greendot corporation or their parent*affiliated companies.
GetHuman：让我们量化一下您与Green Dot联系的经验。在1到5的范围内，如何轻松解决Green Dot问题？
GetHuman-krystan：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-krystan：在沟通方面，我会给他们五分之三的four。
GetHuman：Green Dot快速有效地解决问题的能力又如何呢？
GetHuman-krystan：为此，我要说出五分之二的one。
GetHuman：最后-对其他Green Dot客户有何建议？
GetHuman-krystan：在一天中的早些时候或深夜给他们打电话。不要忘记Green Dot可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-krystan在November 28, 2017发生的Green Dot客户服务问题中得到了一些有用的反馈和措辞。