Gexa Energy: Getting service from GEXA was a NIGHTMARE for m...
GetHuman用户~AmatoDo来自November 7th, 2017的Gexa Energy条客户评论
~AmatoDo案的背景
GetHuman：~AmatoDo-您能告诉我们其他Gexa Energy个客户何时提起诉讼吗？
~AmatoDo：Yeah。在November 2nd上是afternoon。
GetHuman：您是否接触到Gexa Energy，如果可以，怎么做？
GetHuman：这些常见的Gexa Energy客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~AmatoDo 常见 Gexa Energy 问题的列表）
~AmatoDo：“ Book appointment”是我尝试使用to call的原因。
~AmatoDo对Gexa Energy客户服务的评价
GetHuman：那么，您如何总结GetHuman的Gexa Energy客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~AmatoDo：Getting service from GEXA was a NIGHTMARE for me! In just ** months I accumulated over ** pages of notes of (negative) conversations I had to have with GEXA. Almost every single conversation took at least two or three or more phone calls and still failed to "fix" the problem I had to call about. It was always ** or more minutes on the phone each time. Often times it was over ** minutes. My impression was that the Reps they hire and train act for the most part like they really couldn't care less. Then they nickel and dime with unexpected fees, and charges and might as well use robots to answer their telephones b*c all their C*S Reps can do it repeat over and over and over their pat-answers that they are trained on. They even charged me several dollars to make a payment .... for crying out loud!**The final insult was my "refund" for the deposit I paid. It has been over * months and I have still not gotten my refund. I have called and called. They keep saying "the check is in th
GetHuman：让我们量化一下您与Gexa Energy联系的经验。在1到5的范围内，如何轻松解决Gexa Energy问题？
~AmatoDo：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~AmatoDo：在沟通方面，我会给他们五分之三的three。
GetHuman：Gexa Energy快速有效地解决问题的能力又如何呢？
~AmatoDo：为此，我要说出五分之二的five。
GetHuman：最后-对其他Gexa Energy客户有何建议？
~AmatoDo：在一天中的早些时候或深夜给他们打电话。不要忘记Gexa Energy可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~AmatoDo在November 2nd, 2017发生的Gexa Energy客户服务问题中得到了一些有用的反馈和措辞。