Fitbit: Very Disappointing
GetHuman用户GetHuman-mlender来自November 29th, 2017的Fitbit条客户评论
GetHuman-mlender案的背景
GetHuman：GetHuman-mlender-您能告诉我们其他Fitbit个客户何时提起诉讼吗？
GetHuman-mlender：Yeah。在November 25th上是morning。
GetHuman：您是否接触到Fitbit，如果可以，怎么做？
GetHuman-mlender：我使用了我在GetHuman Fitbit客户电话号码页面上找到的877-623-4997号码：Fitbit客户服务电话号码 GetHuman：这些常见的Fitbit客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-mlender 常见 Fitbit 问题的列表）
GetHuman-mlender：“ Repairs”是我尝试使用to call的原因。
GetHuman-mlender对Fitbit客户服务的评价
GetHuman：那么，您如何总结GetHuman的Fitbit客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-mlender：Very Disappointing
GetHuman：您能从11/25/17发生的事情中告诉我们其他人吗？
GetHuman-mlender：Was given a Fitbit HR Large as a gift. After wearing for a period of time, I found it was too small. I contacted customer service and was given a return authorization in February. Item was sent back and I was sent confirmation that the new one shipped on *******. I heard nothing until ****** when I was sent an email claiming that because it wouldn't ship until June, ****, I was to receive an additional **% off. OK, that works, but they charged us on **** and it was paid on a new credit card number after they contacted me on ******* to claim they had trouble with an older card number. Situation taken care of. Still no product so I followed up on ****** and was told that they had no updated info. Tried again on **** with no response. Finally after seeing more ad's online for the model I ordered, I called customer service and spent ** minutes on the line with a representative who told me they had trouble with the previous card number. I wasn't aware that my wife had paid the previous charge so I gave her a new cc number. She offered free overnight shipping and an additional **% off. Great I thought until my wife asked about the previous paid charge. I called back and spoke with William who had to forward on to his superiors with only a **-** hour window to return my call and issue credit. This is unacceptable due to the mistake by the previous rep to again charge my credit card and a supervisor should be present to handle a situation like this if the CS reps aren't empowered to take care of a situation. The rating given is due to the length of time to receive the product and billing mistakes. The representatives have been cordial and pleasant, if taking too long to resolve a customers issues.
GetHuman：让我们量化一下您与Fitbit联系的经验。在1到5的范围内，如何轻松解决Fitbit问题？
GetHuman-mlender：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-mlender：在沟通方面，我会给他们五分之三的three。
GetHuman：Fitbit快速有效地解决问题的能力又如何呢？
GetHuman-mlender：为此，我要说出五分之二的five。
GetHuman：最后-对其他Fitbit客户有何建议？
GetHuman-mlender：在一天中的早些时候或深夜给他们打电话。不要忘记Fitbit可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-mlender在November 25th, 2017发生的Fitbit客户服务问题中得到了一些有用的反馈和措辞。