FirstEnergy: on ** march power went out. i called...
GetHuman用户~john ditman来自novembre 21, 2017的FirstEnergy条客户评论
~john ditman案的背景
GetHuman：~john ditman-您能告诉我们其他FirstEnergy个客户何时提起诉讼吗？
~john ditman：Yes。在novembre 12上是afternoon。
GetHuman：您是否接触到FirstEnergy，如果可以，怎么做？
GetHuman：这些常见的FirstEnergy客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~john ditman 常见 FirstEnergy 问题的列表）
~john ditman：“ Setup service”是我尝试使用to call的原因。
~john ditman对FirstEnergy客户服务的评价
GetHuman：那么，您如何总结GetHuman的FirstEnergy客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~john ditman：on ** march power went out. i called *** *** **** and reached the voice activated robot. it gave me several suggestions, including to put out a bucket of water to freeze. temp outside was **F. it told me to set my hot water to ***F, it is at ***F.**it asked me for my account number, it was not handy.*it asked me if i wanted to report an outage, i said yes, it asked the same question again. a total loss or power, i said yes again. it asked again, it does not understand screaming and cursing.*i puit down the handset, found the accounmt number, came back to a dead line. i called it badck. more horrible non communication.*i eventually got to talk to a human.*i gave her my correct phone number, that seemed to work.*after about * hours the power came on, went out about ** minutes later.*then i knew i hada to deal with the robot again, i did,*i tried to get through to a human. call back during regular business hours.*i will if you have your outages during business hours.*one thing usef
GetHuman：让我们量化一下您与FirstEnergy联系的经验。在1到5的范围内，如何轻松解决FirstEnergy问题？
~john ditman：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~john ditman：在沟通方面，我会给他们五分之三的five。
GetHuman：FirstEnergy快速有效地解决问题的能力又如何呢？
~john ditman：为此，我要说出五分之二的four。
GetHuman：最后-对其他FirstEnergy客户有何建议？
~john ditman：在一天中的早些时候或深夜给他们打电话。不要忘记FirstEnergy可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~john ditman在novembre 12, 2017发生的FirstEnergy客户服务问题中得到了一些有用的反馈和措辞。